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  • Exchange Active Push Problems

    Hi Everyone,

    Thanks to some great advice from this forum over the weekend I have successfully defragmented our exchange server and applied Service Pack 2 to both the front end (Webmail) and main Exchange server.

    Previously we've had our Windows Mobile Devices on timed sync every 10 mins or so but now obviously we'd like to use Active Push.

    I have multiple devices to test on but I'm having some problems. The main one is this-

    I set the WM device (HTC TyTn in this case) to use Active Push in Comm Manager, the service starts correctly.

    Let's say I have 1 unread email in my inbox - this email will appear in mobile outlook. I can then send another email to myself and it will go straight to the phone so push mail appears to be working well. However if I then read a mail on the phone it will not be marked in Exchange as read unless I go to ActiveSync on the phone and trigger a manual sync. Does anyone have any ideas as to why this might be?

    Thanks
    Dan

  • #2
    Re: Exchange Active Push Problems

    OK now i've made some firewall changes to prolong the https timeout as I was seeing some errors in the webmail server.

    However if I read a message on the phone it still does not mark as read in Outlook/OWA until I do a manual activesync on the phone then all is well.

    Anyone have any ideas?

    Cheers
    Dan

    Comment


    • #3
      Re: Exchange Active Push Problems

      ActiveSync only collects new email live. The change in status is pushed up at the next connection point. Therefore it can take a little while before it is shown.

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
      In the UK? Hire me: http://www.sembee.co.uk/

      Sembee is a registered trademark, used here with permission.

      Comment


      • #4
        Re: Exchange Active Push Problems

        Hi Simon,

        Thanks for that, is there any way of controlling (Registry/Local Policy etc) how often the phone will check back in with the server?

        Thanks
        Dan

        Comment


        • #5
          Re: Exchange Active Push Problems

          Not that I am aware of.
          It is part of Microsoft trying to keep the bandwidth costs down. You may well have an unlimited data plan, but those are very unusual outside of the USA - most data limits on mobile devices will be measured in double digit mb at best.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment


          • #6
            Re: Exchange Active Push Problems

            So really it's better to set the phone to sync say every 10 minutes rather than 'As items arrive' as then things will sync more often than they do now.

            I'm sure something must be wrong as I've left it for about 15 mins and it didn't sync. It's odd I've spoken to all my friends who work in IT and none of them use Active Push - I've found Goodlink/OneBridge/BES but no activesync - typical!!

            Comment


            • #7
              Re: Exchange Active Push Problems

              Unless you have unlimited data then a sync on a schedule is a bad idea. It means the device will sync back whatever happens. With push it only synchronises when there is something new so is more bandwidth efficient.

              I have been using ActiveSync for over two years, pretty much since Exchange 2003 SP2 and Windows Mobile 5 was released. The slight delay in the message read/unread status has never caused a problem for me.

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

              Comment


              • #8
                Re: Exchange Active Push Problems

                It wouldn't really be too much of a problem for me either just some of our users who are "particular" shall we say

                Out of interest if you have your phone and Outlook infront on you and receive a mail that you read on your phone, how long would it take on average to mark as read in Outlook?

                Thanks again!
                Dan

                Comment


                • #9
                  Re: Exchange Active Push Problems

                  I cannot answer your question.
                  Where I use Outlook most, I have no mobile coverage. Therefore my PDA is plugged in to my computer which synchronises live.

                  This comes down to unrealistic expectations. Microsoft have concentrated on new email being seen quickly, not the read/unread status.

                  Simon.
                  --
                  Simon Butler
                  Exchange MVP

                  Blog: http://blog.sembee.co.uk/
                  More Exchange Content: http://exchange.sembee.info/
                  Exchange Resources List: http://exbpa.com/
                  In the UK? Hire me: http://www.sembee.co.uk/

                  Sembee is a registered trademark, used here with permission.

                  Comment


                  • #10
                    Re: Exchange Active Push Problems

                    That's fair enough, it dedinitely comes to the device very quickly! As long as I can report back and say that it is working within the limitations of the provided system that's fine by me. I was just concerned that there was a configuration issue that I needed to resolve.

                    Thank-you very much for your help through this Simon - very much appreciated!

                    Dan

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