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Exchange/Outlook 2003 calendar not showing new appointments

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  • Exchange/Outlook 2003 calendar not showing new appointments

    We recently moved our office to a new location. Since the move, our district managers are having issues with new appointments not showing up in their calendars. The appointments are booked through our intranet program and are automatically set into the managers calendars with a set date/time. If I have them uncheck the cached mode, the appointments show up, however, it makes it difficult for them because they need to be able to see the apppointments, e-mail, etc in a cached mode in case they are in an area with little/no internet availability(they are using mobile cards). I think it's because their laptops have not been cached with the new location information (server ip, network settings, etc). Is there anyway to force their laptops to see the new information? Would deleting/recreating their accounts work in a situation like this?(not sure if they would still be able to login after that because of other cached information). Would RPC/HTTP be a viable option for this? Right now they are working on cached mode so they can access things quicker and they are verifying new appointments by checking their phones or OWA. It is the beginning of our busy season and we can't afford them to be sending their laptops back to the main office. Any help resolving this is much appreciated

  • #2
    Re: Exchange/Outlook 2003 calendar not showing new appointments

    Hi Krypt,

    I has some isues lately with calender items not syncing with mobile phones.

    The I moved the mailbox to an other database and the problems were gone.

    See also my blog on: http://microsofttechlog.blogspot.com...th-mobile.html

    Maybe you can try to move the mailbox.

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    • #3
      Re: Exchange/Outlook 2003 calendar not showing new appointments

      Does resetting the cache work?
      Turn off cached mode, close down Outlook. Delete the OST file then restart Outlook. Enable cached mode again.

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
      In the UK? Hire me: http://www.sembee.co.uk/

      Sembee is a registered trademark, used here with permission.

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      • #4
        Re: Exchange/Outlook 2003 calendar not showing new appointments

        I am going to try testing that this weekend. I have one of the district managers laptop (i sent him a temp one...his needed reloaded anyways). It still has the old location cached so I am going to try that and see if it works.

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        • #5
          Re: Exchange/Outlook 2003 calendar not showing new appointments

          Ok, here is some new information...I just sent out a new laptop for one of the managers in Indy. It was all setup here and while I had it, I could view everything in his calendar (including newly made appointments). However he just recieved it this morning and when he hooked it up, all the new appointments that had been scheduled, disappeared off the calendar. Another thing he wanted to point out for me is that when he modifies an entry in his calendar through OWA and saves it, it disappears from his Outlook on the laptop. Any ideas?

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