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  • Can not send mail Externally

    I can not send email from a 2nd Exchange server externally. I can send internally. I receive emails both externally and internally however.

  • #2
    Re: Can not send mail Externally

    Need a bit more info really.
    What are you doing to show it can't send externally? How do you know?
    Does your smtp connector only have 1 server listed etc?
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

    Comment


    • #3
      Re: Can not send mail Externally

      I sent emails to two different users at different companies and two to other emails addresses that I have at yaoo and gmail. None of them have been received and there were no error messages sent back to troubleshoot off of.

      The CVL and Symantec MS SMTP Connector Properties shows both servrs on it the Master and the member.

      Comment


      • #4
        Re: Can not send mail Externally

        Ok, few questions:
        has this ever worked or did you just set it up? Can you see anything in your queues? Does message tracking say anything about these emails?

        Is this what you are using?
        http://service1.symantec.com/support...05071214295263
        cheers
        Andy

        Please read this before you post:


        Quis custodiet ipsos custodes?

        Comment


        • #5
          Re: Can not send mail Externally

          I get an error message when trying to use the tracking system on the new server...

          Probably needs configured as this is a new setup. I moved my mailbox from the Master server for testing. It worked before on the Master server. I am in the process of moving everything to this new server as it is it's own machine and the Master is on SBS which will be decommissioned as the Exchange server but will still be the DC.

          Yes, that is the mail security I am using...

          Comment


          • #6
            Re: Can not send mail Externally

            If you can't send out then I would check the Symantec software, never used it but it seems to indicate you use it as a smarthost so it must have a route out to the internet. Is there any configuration in there that needs checking maybe?

            What is the error for the tracking? All info is useful.
            cheers
            Andy

            Please read this before you post:


            Quis custodiet ipsos custodes?

            Comment


            • #7
              Re: Can not send mail Externally

              The error is:

              The tracking database on the "servername.domain" is not available or the message left the Exchange organization

              facility: Microsoft Exchange Management
              Id no: c1032751
              Microsoft Exchange Management

              Comment


              • #8
                Re: Can not send mail Externally

                I also have an error that just came back to me saying the delivery of the message is delayed...

                Comment


                • #9
                  Re: Can not send mail Externally

                  That would be expected if you couldn't send out. What sort of configuration options have you got in the Symantec software? Does it have smarthost or DNS?
                  cheers
                  Andy

                  Please read this before you post:


                  Quis custodiet ipsos custodes?

                  Comment


                  • #10
                    Re: Can not send mail Externally

                    Seems to be a smarthost...

                    Comment


                    • #11
                      Re: Can not send mail Externally

                      can you telnet to it on port 25?
                      cheers
                      Andy

                      Please read this before you post:


                      Quis custodiet ipsos custodes?

                      Comment


                      • #12
                        Re: Can not send mail Externally

                        Thank you for the assistance I got this fixed with 9 hrs on the phone with Microsoft...

                        Comment


                        • #13
                          Re: Can not send mail Externally

                          Can you tell us what fixed it?
                          cheers
                          Andy

                          Please read this before you post:


                          Quis custodiet ipsos custodes?

                          Comment

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