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Replies and Forwards being returned undeliverable after database corruption.

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  • Replies and Forwards being returned undeliverable after database corruption.

    Hello~
    Sorry for starting a new topic, but after searching I couldn't find anything like the problem that I am having. In the past these boards have helped me through various problems so I thought I would ask about this.

    The middle of last week, something occured (still don't know what) that lead to the corruption of my Exchange database files and due to this, I was not able to mount the stores for users to access them. After trying several things, I was able to fix the databases using the eseutil utility. Following the repair, I was able to mount the stores and everything seemed to be working as usual. After a little use, it appeared that while most things seemed to be working fine, some fairly basic functions seem to be having issues. The biggest issue is the use of Reply or Forward to a message that was recieved.

    Since the repair, users will try to reply to a message that they have recieved and shortly after sending it, recieve a "Undelieverable" message that states:

    The e-mail address could not be found. Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address. Check the address and try again.
    <mail.hbcsd.org #5.1.0>

    Yet I know that the address still exists. Also, if the user attempts to reply, or send a new message to that address, it goes through without issue. The same thing seems to be happening when users attempt to forward messages.

    I'm not sure where to go from here to try and solve this. I have looked around for a solution, but I have not found a similar problem anywhere. Any help would be greatly appriciated. Thanks for your time.

    Joe

  • #2
    Re: Replies and Forwards being returned undeliverable after database corruption.

    First - I work on the basis that a corrupt database should be replaced. Therefore if you get the database running again, extract the data and then replace the files.

    When the users are sending messages, are they selecting them fresh from the GAL or using the auto complete address?

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Replies and Forwards being returned undeliverable after database corruption.

      I figured that recreating the database might be the path that I was going to have to take. I'm hoping to make it to next week when I have minimal users around to be affected by the downtime. Can you recommend a good resource with steps to do this?

      As far as the sending of messages, the some users use the GAL and others are using auto complete addresses. I haven't noticed that it has been making any difference, I have seen the my problem occur with in both situations.
      Last edited by jrc1278; 31st March 2008, 22:50.

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      • #4
        Re: Replies and Forwards being returned undeliverable after database corruption.

        Are you using standard or enterprise edition?
        If it is Enterprise edition then you can create the new database and then use Move Mailbox.
        If it is Standard edition then you will have to extract the information using exmerge. A backup/restore will probably not work, as that may bring across corruption.

        I don't think you will fix this problem, because the database cannot be trusted.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment

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