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Cannot open user inbox after moving mailboxes

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  • Cannot open user inbox after moving mailboxes

    The next problem has occured:
    After moving a lot of mailboxes between existing and new stores on the same and another exchange server it seems that our helpdesk (with administrator rights) cannot access the users inbox. ( I can't either).

    Some stores became empty. The databases of these stores are deleted. I am getting an access denied if i want to delete the empty folder where the deleted databases were stored.

    For all users everything works fine.

    I think both problems are related.
    What do i have to do to solve these problems.

    Thanks in advance.
    Bert Visser.

  • #2
    Re: Cannot open user inbox after moving mailboxes

    The behaviour you are seeing with mailboxes is default behaviour. Therefore someone must have changed the permissions on the older server to allow access.
    However I would point out that I believe that a good Exchange administrator does not need access to all mailboxes by default. It is not a permission I have ever asked for or needed. Adding the permissions on an as required basis and then removing them afterwards is more secure and protects you from accusations of inappropriate access.

    The access denied errors should give you more information. Is it something to do with mailboxes still being homed on the server? If so that is quite common. Mailboxes are not actually created until they are required, therefore you can have mailboxes assigned to a store and no mailbox is actually seen. You will need to search for mailboxes on that store in ADUC and then "move" them (even though you aren't moving any data, just the configuration). I have one technique for finding those mailboxes at the end of my migration article (http://www.amset.info/exchange/migration.asp).

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Cannot open user inbox after moving mailboxes

      Thanks for your reply.

      I have to point out that i did not made the rules on the security settings of the mailboxes. When there is a problem with a mailbox, people call our helpdesk and they could open any users mailbox. At this time they cannot access the moved mailboxes, eventhough there has been no change in the security settings of these mailboxes. Even if i give myself Full Mailbox Access i still cannot get to these mailboxes. How can i fix this!!

      I did not add a new exchange server. We have three exchange servers, one frontend where no active user-mailbox stores resides and two servers with mailbox stores. On one of the servers i added new disks. On that server i made a new information store with two mailbox stores. I moved the mailboxes from the M-R store to the new M-O and P-R stores. After all mailboxes were moved i dismounted the M-R store and deleted it. At the MDBDATA\M-R directory i deleted the databases. So now i have an empty folder F:\exchange\mdbdata\m-r.
      I want to delete the M-R folder, but i keep getting "Access denied".
      I stopped the information store service at this server and tried to delete the foler, but still "Access denied".

      All help is welcome!!

      Comment


      • #4
        Re: Cannot open user inbox after moving mailboxes

        Permissions to open the folders may well have been granted at the store level, rather than the mailbox level. If you have found that you cannot access something after making the permission change - that is not uncommon. Exchange caches permissions. Therefore if you try to access something, find it fails, then change the permissions, the permission change will not be live for up to two hours.

        A better working practise is to presume that you do not have permissions, and check each time before trying to access the mailbox. Then grant the permission required. By working that way you do not get the cached permission problem. After doing what is required go back in to the mailbox permissions and remove the permission.

        If you have had access to all mailboxes by default and have not been accused of inappropriate access then you have been very fortunate.

        The fact that someone else configured the settings for mailbox access does not mean it was right. One of the common tasks I have to do for clients is to fix security permissions on servers where the permissions are wrong or people can access data that they shouldn't do.

        The second question you really should have asked separately, as it is far easier to deal with one point at a time.

        Have you rebooted the server? The folder could have a file lock on it that will be released by rebooting the server.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment

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