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Sync your HTC Mogul with Mcrosoft Exchange Front End Server

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  • Sync your HTC Mogul with Mcrosoft Exchange Front End Server

    I recently bought HTC Mogul phone and I am trying to Sync with Microsoft Exchange server. In our company we have Microsoft Exchange front end server, when I configure and try to sync, I am getting the below error.

    " The Server you are sunchronizing with is not an Exchange Server, or is running incompatible server on the ActiveSync menu to specify the correct server"

    Am I getting the above error because we are using MS Exchange front end server, if so can any one help me to configure this?

    Thanks in Advance!!

    Sat007

  • #2
    Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

    do you use ISA or any other web publishing appliance in conjunction with your FE server?

    first, lets see if activesync is functioning correctly.

    open a browser window, and lets go to the activesync directory.

    https://yourOWAaddress.com/microsoft-server-activesync
    you should get a 501/505.

    now lets go to:
    https://yourOWAaddress.com/OMA
    this should take you to your inbox. it will give you a nag about the browser not being supported (i use firefox) but continue and you should be presented with the contents of your inbox...
    (you will notice that the 's' is included in the URLs because the connection should be encrypted via SSL... if this is not the case with your set up, then change the URLs accordingly)

    what happens?

    take a look here to refresh your memory about ports and activesync:
    http://support.microsoft.com/kb/259369

    in addition, try to find a working server and compare the permissions on the IIS folders to verify that they are correct. i see errors from improper installation of SSL certs within IIS frequently...

    if you cant find the proper folder permissions, then lemme know and we can find you a reference set to compare with...

    James
    Last edited by James Haynes; 8th January 2008, 18:28.
    its easier to beg forgiveness than ask permission.
    Give karma where karma is due...

    Comment


    • #3
      Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

      Thanks for your reply

      We don't use ISA or any other web publishing in conjuction with FE.

      I tried the https://yourOWAaddress.com/microsoft-server-activesync but I am getting the 404.

      What I am missing?!!

      sat007

      Comment


      • #4
        Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

        Did it ever work? Does it work for other PPC devices? Does it work internally?
        Cheers,

        Daniel Petri
        Microsoft Most Valuable Professional - Active Directory Directory Services
        MCSA/E, MCTS, MCITP, MCT

        Comment


        • #5
          Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

          Nope, this is the first time we are configuring the Direct Push in MS echange server 2003. We did based on the steps to configure the Direct push.

          Comment


          • #6
            Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

            you said you got a 404 trying to browse to the page...

            not trying to be rude, but you did change the 'yourOWAaddress' to match your domain, right? you didnt actually type 'https://yourowaaddress.com/microsoft-server-activesync' did you?

            start at the beginning... and start internal like daniel suggested. does OWA work? from an internal computer, browse to the OWA from the back end, like so:
            http://<back_end_exchange>/exchange (the backend doesnt require SSL, so there shouldnt be an 'S' after the http)

            are you presented with the OWA logon page? if so, continue to the next step.

            internally, browse to the front end server to verify that its serving OWA properly, like this:
            http(s)://<front_end_exchange>/exchange (i hope your using SSL on the FE, thats why i put the 'S' in parenthesis)

            does that work? if so, then lets try the address for OMA on the back end and then on the front end like the steps outlined above. usually, its the front end where the problem is, but im having you go thru the motions to verify that both are working. the 404 error means that the page isnt there or has been moved. M$ uses friendly HTTP erors. in iE (prior to 7) go to Tools | Internet Options by clicking on the Advanced tab and un-checking the 'Show friendly HTTP error messages' check box to get the full messages. just a fun fact to know and share...

            now, after you verify that OWA is working internally, check it from outside. your phone will suffice for this... assuming you have the data plan (which is needed for activesync, just so you know). open PIE and type in the address for your OWA address. it should be like: https://owa.<your_domain_here>.comORnet/exchange. if you set up the fowarding, you may not have to type the /exchange part, but i dont know how you set up your front end...

            do you get OWA externally from your phones PIE? (PIE is pocket internet explorer, btw) if not, then you need to check a few things... like the DNS entry, or the NAT on the firewall... depends. what is the response when you try to go to OWA externally? post back the results so we can further help you.

            James
            its easier to beg forgiveness than ask permission.
            Give karma where karma is due...

            Comment


            • #7
              Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

              We get 501 on /microsoft-server-activesynch but we receive the following message on /OMA

              Item no longer exists. The item you are attempting to access may have been deleted or moved.

              Does this require ssl to be enable on the front end server or will it work with straight port 80?

              Thank you

              Comment


              • #8
                Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

                Are you listening to what people are telling you?

                DOES IT WORK INTERNALLY?

                Forget that PPC. Use the PPC Emulator internally, and point it directly to the back-end server. Forget the front-end.

                Download Pocket PC Device Emulator:
                http://www.petri.com/download_ppc_device_emulator.htm

                Tell us if it worked or not. If it did, we'll go on from there. If it didn't, we know where to check (the back-end).

                Also, do you have Forms-Based Authentication enabled?
                Cheers,

                Daniel Petri
                Microsoft Most Valuable Professional - Active Directory Directory Services
                MCSA/E, MCTS, MCITP, MCT

                Comment


                • #9
                  Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

                  Sorry for not answering for your early Question.

                  Here is the scoop

                  When we tried internally the below are results

                  We get 501 on /microsoft-server-activesynch

                  When I try /exchange I am getting 404 error

                  We are getting 403 when we try /OMA

                  Hope this answer your question.

                  Any help is much appreciated.

                  Thanks

                  Comment


                  • #10
                    clear, precise information is key.

                    Originally posted by Sat007 View Post
                    We get 501 on /microsoft-server-activesynch
                    Thanks
                    is this from the backend or the frontend?

                    it would really help us if you provide a more detailed description of what you did...

                    i will try to use a number system to help you help us. when you post back, post back with a number so i know what step your answering.

                    1. browse to "http:<Name_of_backend_server>/exchange". Are you prompted for a password? after supplying credentials, are you presented with your inbox?

                    2. browse to "httpS:<Name_of_frontend_server>/exchange". Are you prompted for a password? after supplying credentials, are you presented with your inbox?

                    you should have gotten to your inbox both times. if not, then you will need to troubleshoot why not.

                    now, just like the last steps, we will try the OMA address.

                    3. browse to "http://<Name_of_backend_server>/OMA". again, you should be prompted for a username and password. after you supply the info, you should be presented with your inbox in OMA.

                    4. browse to "httpS://<Name_of_frontend_server>/OMA". you should be prompted for creds, then you should see your OMA inbox.

                    if you followed the steps above, and you cannot get to the OMA inbox, then you have a problem with your web folders. i wouldnt even try to set up the phone because it will fail every time... no point wasting your time. that is why i wanted you to browse to the front and then the back, so we can figure out where the problem lies.

                    where did you get your SSL cert? is it self-signed or is it a trusted root cert?

                    Originally posted by Sat007 View Post
                    When I try /exchange I am getting 404 error

                    We are getting 403 when we try /OMA
                    again, front end or back? a 404 is bad. means the page isnt available or has been moved. a 403 is no bueno either... 403 is a crappy code anyways, because its the equivalent of 'no'... It does mean the server received the request, but it doesnt give a reason why it didnt serve the page.

                    here is my thoughts on your situation... you could sit here all day trying to figure out why OMA isnt working, or you could delete the IIS directories and recreate them. this will allow you to follow a walk thru from here so its done right the first time. it is very simple to recreate the folders... no data is lost and everything is back to the default settings so you have something to work with... but thats my take. i just think there is more messed up stuff here than OMA.

                    if you wish to delete the folders and start over with OWA/OMA, please say so. then i can give you the correct instructions (or a link as the case may be) on how to delete the exchange IIS folders PROPERLY.
                    its easier to beg forgiveness than ask permission.
                    Give karma where karma is due...

                    Comment


                    • #11
                      Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

                      I wish to delete the folders and start over with OWA/OMA,can you please provide the correct instructions (or a link as the case may be) on how to delete the exchange IIS folders PROPERLY.

                      Thanks a bunch

                      Comment


                      • #12
                        Re: Sync your HTC Mogul with Mcrosoft Exchange Front End Server

                        this should help you. follow the instuctions EXACTLY as outlined in the M$ kb i have linked on this page. do not mix and match procedures. do not guess... if you are unclear, ask and we can explain it, but this is an easy way to hose your exchange server if you are not careful and do not give 100% attention to what youre doing.

                        How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003

                        REMEMBER! back-up, back-up, back-up!! and then back-up 1 more time. always back-up. are you getting the point? back it up! then proceed. then back it up!

                        after you have completed the steps in the kb, come back here and use the walk-thru that danielp has so graciously provided for you free of charge and with pictures... you like pictures, right?

                        all the information you need is contained right here and in this thread. dont be shy and feel free to ask before you do something you dont understand.

                        Good luck!!
                        its easier to beg forgiveness than ask permission.
                        Give karma where karma is due...

                        Comment

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