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Using Event Sink to Produce Help Desk tickets.

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  • Using Event Sink to Produce Help Desk tickets.

    I am thinking of using our E2K3 to process emails requests to our in-house help desk.

    I would like to create a mailbox ([email protected]) to receive the email requests.

    I want to have this mailbox to generate an auto-reply to the sender with a help desk ticket number.

    I was thinking of using an event-sink to accomplish the above.

    Any ideas where to start?

  • #2
    Re: Using Event Sink to Produce Help Desk tickets.

    Bashman,

    Found this link looks like it may help with what you are trying to accomplish.

    http://www.crowcanyon.com/Help_Desk/...SP_Email2K.htm

    HTH
    gaaq

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    • #3
      Re: Using Event Sink to Produce Help Desk tickets.

      I use Kayako SupportSuite for my helpdesk system. I bring my emails in though via POP3 from our Exchange. Users just use [email protected]. Every 5 minutes a cron job runs a POP3 fetch message. The helpdesk turns it into a ticket and mails back the user a ticket ID etc. I have a rule then to tell the helpdesk to mail all support users that a new ticket has arrived. Not the cheapest helpdesk out there, but also not one of the most expensive. It's feature rich and I do recommend it if you think of using a helpdesk system.

      Anyway, just thought I would give you a known working system.
      Please remember to leave positive reputation points (The Ying Yang Icon) if someone helps you.

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