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  • Checking sent and received emails...

    Without setting up the email account on Outlook or having to log in as the user we need to check...

    My Customer Service Manager need to be able to check our CSR's emails that they are sending to our customers. She also needs to be able to check the emails that our customers are sending to our CSR's through their personal company email address.

    Without giving her permission to the mailbox and setting it up on Outlook and without allowing her to log in as the CSR on their respective machines, I don't think this can be done...

    Any ideas?
    My job consists of 30% luck, 50% knowledge and skill and 20% total BS.

  • #2
    Re: Checking sent and received emails...

    Originally posted by tplatt View Post
    Without setting up the email account on Outlook or having to log in as the user we need to check...

    My Customer Service Manager need to be able to check our CSR's emails that they are sending to our customers. She also needs to be able to check the emails that our customers are sending to our CSR's through their personal company email address.

    Without giving her permission to the mailbox and setting it up on Outlook and without allowing her to log in as the CSR on their respective machines, I don't think this can be done...

    Any ideas?
    you could forward all the mail to her... using the "deliver a copy off all messages..." switch.

    or just give her read permissions on the CSR mailbox, but not "send as"... effectively allowing her to read the emails, but forcing her to respond via her account.
    its easier to beg forgiveness than ask permission.
    Give karma where karma is due...

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    • #3
      Re: Checking sent and received emails...

      Without permissions to the mailboxes this is going to be impossible to do. The only thing you could look at doing is using journaling to take a copy of emails in to another mailbox. However journaling is an all or nothing setting, and applies to everyone on the store. If you want more control then you have to go third party - selective journaling from ivasoft.biz

      Simon.
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      Simon Butler
      Exchange MVP

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