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  • Periodically get Support Code 0x85010004

    Myself and another user (on xda-deveolpers.com forum) of the new Kaiser Windows Mobile 6 PDA smartphone are having a strange issue.
    Periodically I get Support Code 0x85010004 error when trying to sync Active Sync remotely on a Microsoft Exchange Server. I have used this succesfully for over a year and if I soft reset the device I am using it works just fine but for some unknown reason out of the blue the syncing gets messedd up and I get the above error code.

    I do use SSL and I created my own certificate if that means anything.
    I own my own server but that is the weakest area of my personal knowledge base.

    I then can soft reset the device and it works just fine.

    Any ideas on how to troubleshoot this issue?

  • #2
    Re: Periodically get Support Code 0x85010004

    have you taken a look at:

    http://www.petri.com/how_to_sync_ppc...hange_2003.htm

    http://support.microsoft.com/?scid=k...30461&x=7&y=11

    between the two, you should be able to pinpoint the setup error.

    did you possibly apply SSL to the activesync directory under the default website?

    if the only problem occurs after the phone has been on for a while, and the reboot on the phone fixes it, then i would suspect the phone... does this occur with WM5 clients?
    its easier to beg forgiveness than ask permission.
    Give karma where karma is due...

    Comment


    • #3
      Re: Periodically get Support Code 0x85010004

      I really appreciate your reply -- the active sync has worked well with the server for almost two years now.
      It has worked even on this device for a few weeks but then all of a sudden the error started after the device had been on for anywhere from 24 to 72 hours or so - then easily fixed with soft reset (so I agree wholeheartedly that the problem seems device related)

      I probably wouldn't have posted here had I not seen that another user of this particular device was having the exact same issue.

      My problem is that I just don't know how to pursue troubleshooting the device at this point.

      You think it might have something to do with the certificate on the device - I have always just kept a copy on the SD card of the device and installed it form there?

      Comment


      • #4
        Re: Periodically get Support Code 0x85010004

        I don't recommend the use of home grown certificates under any circumstances outside of a lab. I find that they simple cause too many issues. Particularly when you can get a commercial certificate that is trusted by most Windows Mobile devices for US$20.

        The certificate is the usual place to look. If you want to troubleshoot then get hold of the Windows Mobile emulator from Microsoft. That will allow you to play around, hard reset etc without losing anything.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: Periodically get Support Code 0x85010004

          Hey thanks again for the advice - this is such a stange problem. Yesterday I had gone almost 48 hours without the error (which isn't such a big deal since I use GoodLink to sync mail etc also). But sure enough the error raised it's ugly head again after working flawlessly for almost 72 hours.

          I would love to get a "store bought" certificate but the guy that helped me set up my Exchange server did the "home made" one.
          I agree that this might be the problem but just haven't been able to troubleshoot it very well.
          Where can get this $20 certificate (easiest amd best place for an Exchange server newbie)?
          Is it very difficult to install "over" the existing one?
          Will any of my users that have my home made certificate on thier devices notice a problem?

          Thanks again for the help!

          Comment


          • #6
            Re: Periodically get Support Code 0x85010004

            If you purchase a certificate in the same name as the original one, then it shouldn't cause a problem. However if the home grown certificate is in the name of server.domain.local (or something else that doesn't resolve correct on the internet) or an IP address then you will have to use a new name which could cause disruption.
            You don't install over the existing certificate, you replace them.

            As for certificate choice, you basically have three.
            RapidSSL: http:///www.rapidssl.com/ - their certificates retail at US$60 but I have seen them on some resellers for US$30. They do a 30 day trial certificate which is good for testing. Drawback - their root certificates are not in the devices, so you have to import it (see my instructions at http://www.amset.info/pocketpc/certificates.asp).

            InstantSSL: http://www.instantssl.com/ - a little more expensive and don't always issue certificates on the root that is in the Windows Mobile devices unless you ask for it.

            GoDaddy: http://www.certificatesforexchange.com/ - this is the source of the cheap US$20 certificates. Their root certificates are in most Windows Mobile 5 and 6 devices, although Motorola have removed them from some models. Installation on the server is a little more complex as you have to install an intermediate certificate - instructions are supplied. GoDaddy also have issues with certificates on .co.uk domains.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment

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