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  • OWA and Outlook different for same user.

    Hi,

    Scenerio;

    A user has moved departments. This is also in the middle of a new naming convention. The new AD account was created last week with an exchange mailbox, which matches the new account. There was lots of mail, contacts and entries which needed moving to the users *new* account.

    After *deleting the mailbox*, i realised it could only be re-connected to a user with no mailbox. This wasn't an issue; the new AD account had not been used and therefore had nothing in it. I removed the mailbox from the new account and re-connected the old users mailbox successfully.

    I also used the clean up agent BTW.

    On opening outlook when logging on with the new account, it asked me to authenticate - it will not take the new users password or the old users either.

    The bizarrre things is, if I open the new account using OWA, it works correctly;
    all the mail from the old account is there, as is contacts, calendar etc. It also sends and receives mail.

    Any idea's where I have gone wrong?

    Thanks

  • #2
    Re: OWA and Outlook different for same user.

    1. Verify that it is not a problem with the machine by testing other user's profile.
    2. Check DNS and connection to the AD & Exchange servers from this workstation.
    3. Can you configure this user's profile right on other workstation?
    4. Install the latest SP & hotfixes for the Windows & Office.
    CNE 5, CCA, MCSE NT4.0-2003, MCSE 2003 messaging, Exchange Server MVP.
    Tzahi Kolber - IT Supervisor
    Polycom Israel.

    Comment


    • #3
      Re: OWA and Outlook different for same user.

      tkolber,

      thank you once again for your excellent advice!

      Whilst in computer management, I noticed that the old user was logged on several machines at once. I deleted the profile on the DC, logged on a fresh machine and all is well!

      Phew!

      Comment


      • #4
        Re: OWA and Outlook different for same user.

        Anytime
        CNE 5, CCA, MCSE NT4.0-2003, MCSE 2003 messaging, Exchange Server MVP.
        Tzahi Kolber - IT Supervisor
        Polycom Israel.

        Comment

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