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  • Exchange Activesync died over the weekend

    First off, I'm relatively new to exchange server administration and definately activesync. I started with this company a few months ago and they left me with a pretty messed up network...

    Server is Windows 2000 with Exchange 2003 sp2 on top.

    Anyway, we've been using Exchange Activesync OTA for a while now (over 6 months) and has been pretty reliable. It was set up by the previous IT guys. They've been using Basic authentication, which I did not notice until recently.

    Over the weekend, our smartphones stopped synching. OWA is still functioning and OMA never was. I looked back at the event logs and did notice that the server shut down unexpectedly...yes, it's on a UPS, but my guess is the battery is dead (although the indicator lights say otherwise).

    I've been through all sorts of troubleshooting steps on google to no avail. So now we have a bunch of smartbricks with error code 85010014.

    What could've cause activesync to stop working after so many months? I have not tried resetting the virtual directories, because I am not sure how safe it is or if there were any registry entries made when it was initially set up.

    Any help or advice on where to start is greatly appreciated.

  • #2
    Re: Exchange Activesync died over the weekend

    Have you checked the SSL certificate hasn't expired?
    That is the first thing I would look at for something that has failed overnight. That is of course presuming that you were using SSL.

    That error code is very common. It is discussed in MSKB 817379, my web site at http://www.amset.info/exchange/mobile-85010014.asp etc.
    If you suspect the IIS configuration then resetting the virtual folders is the quick and easy way to get back to a default configuration, then look to change it from that point. Attempting to adjust a suspect configuration can be problematic.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Exchange Activesync died over the weekend

      Originally posted by Sembee View Post
      Have you checked the SSL certificate hasn't expired?
      That is the first thing I would look at for something that has failed overnight. That is of course presuming that you were using SSL.

      That error code is very common. It is discussed in MSKB 817379, my web site at http://www.amset.info/exchange/mobile-85010014.asp etc.
      If you suspect the IIS configuration then resetting the virtual folders is the quick and easy way to get back to a default configuration, then look to change it from that point. Attempting to adjust a suspect configuration can be problematic.

      Simon.
      I saw your article...however, it appears to be for for Windows Server 2003. Our configuration is on Windows 2000 with Exch2003.

      If SSL was being used, wouldn't we be accessing OWA with HTTPS://mail.server.com instead of HTTP://?

      Comment


      • #4
        Re: Exchange Activesync died over the weekend

        If you were using SSL and had configured the network so that only https could be used then you would use https and not http. However you will be surprised the number of people who have an SSL certificate but still allow non secure traffic.

        I have to confess I have never run Exchange 2003 on Windows 2000. I always do my deployments on to Windows 2003 so that the full feature set is available. There is hardly any references to running Exchange 2003 on Windows 2000 in the MS KB.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment


        • #5
          Re: Exchange Activesync died over the weekend

          Originally posted by Sembee View Post
          If you were using SSL and had configured the network so that only https could be used then you would use https and not http. However you will be surprised the number of people who have an SSL certificate but still allow non secure traffic.

          I have to confess I have never run Exchange 2003 on Windows 2000. I always do my deployments on to Windows 2003 so that the full feature set is available. There is hardly any references to running Exchange 2003 on Windows 2000 in the MS KB.

          Simon.
          I was afraid you'd say that. One of the things on our "to-do" list is to rebuild exchange on 2003 server.

          Never the less...what problems could arise if I reset the virtual directories? I don't want to make the problems even worse by messing with OWA. Do you think contacting MS support may help?

          Comment


          • #6
            Re: Exchange Activesync died over the weekend

            I reset the virtual directories and still have the same issues...

            Comment


            • #7
              Re: Exchange Activesync died over the weekend

              I have just worked on another similar question on another site and that problem was the asp.net version on the virtual directories had changed from 1.1 to 2.0. Exchange 2003 is an asp.net 1.1 application and 2.0 is not backwards compatible.

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

              Comment


              • #8
                Re: Exchange Activesync died over the weekend

                this happened to me one time also, and Sembee is on the right track in my instance... except mine was the opposite. users could use activesync, but OWA was acting fishy.

                seems the server shutdown abnormally during an update, and after looking in the IIS folder, i could see the versions didnt match.

                i just copied the folder from the backend. hoorah...
                its easier to beg forgiveness than ask permission.
                Give karma where karma is due...

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                • #9
                  Re: Exchange Activesync died over the weekend

                  I checked add/remove programs and .NET is at 1.1

                  James - how did you copy from backend?

                  Comment


                  • #10
                    Re: Exchange Activesync died over the weekend

                    well, I contacted M$ and I even have them stumped. I think part of my problem is the fact that we're running Exch2003 on Win2000...although, it WAS working. None of the changes they made helped at all.

                    We even did a modified version of 817379...but didn't put on a certificate. Is it necessary to install that certificate?



                    **UPDATE 10:53am EST**

                    I fixed the problem. It turned out to be a rogue NIC card that was disabled because of problems I had with the team a few weeks ago. For some reason, disabling it in Network Connections was not enough, because it was still showing up in Routing and Remote Access. I guess the server shutting down unexpectedly gave the NIC card an autoip...which was showing up in the server's routes.

                    I disabled the card at the Device Manager (don't know why I didn't do this initially) and all of a sudden, I see an event "Server Activesync - IP-based AUTD initialized" and our devices started syncing again!
                    Last edited by gosavi; 16th August 2007, 15:53. Reason: PROBLEM FIXED!!!

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                    • #11
                      Re: Exchange Activesync died over the weekend

                      Originally posted by gosavi View Post
                      James - how did you copy from backend?
                      i just verified the contents of "\\yourSRV\c$\Program Files\Exchsrvr\exchweb" was identicle on both the fron and back end.

                      seems when the srvr shut down unexpectantly, it didnt finish making a file, because the contents differed. i just took the non-corrupt copy and replaced the one that was hosed.

                      good luck man!
                      its easier to beg forgiveness than ask permission.
                      Give karma where karma is due...

                      Comment

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