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forward e-mail to internet address

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  • forward e-mail to internet address

    Hi all,

    Got a nice one for you all

    Got a 2003 server DC with Exchange 2003.
    Now I need to create 1 specific user that will be receiving e-mails from one specific customer.
    As soon as the customer sends an e-mail to this user, the e-mail has to be forward to 1 external e-mail address as well.
    That's where the trouble starts.

    Creating the user internally isn't the issue.
    But as soon as I add an extra SMTP address to this user (the external address) and I sent an e-mail to the same user, the e-mail isn't delivered, neither to his mailbox as to the external address.

    The user has the following addresses configured:

    SMTP: <user>
    SMTP: <user>@domain.local
    SMTP: <user>@external <-- set as primary (to this address the e-mail has to be forwarded)
    X400: c=US;a= ;p=<PRMD>;o=<organization>;s=<user>

    In the user properties, I've selected the Exchange General tab, and under Delivery Options I've selected the same user under the Forward to: section. I've checked the bos that says: Deliver messages to both forwarding address and mailbox.

    But then:

    the following message is generated by the exchange server:

    Your message did not reach some or all of the intended recipients.

    Sent: 31-7-2007 9:19

    The following recipient(s) could not be reached:

    <user> on 31-7-2007 9:19
    A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients. Contact your administrator.

    Any ideas how i can solve this?

    All the help I can get on this is highly appreciated.

    Kind regards,

    Jorge Valencia

  • #2
    Re: forward e-mail to internet address

    you have to make new contact with externall mail adress.
    Than in exchange general on user you have delivery option and forward to.
    set it to that contact you have created.


    • #3
      Re: forward e-mail to internet address

      Hi, thanks for the reply... but uhm...

      Call me daft but where on earth do i create this new contact with an external address?


      Kind regards,

      Jorge valencia


      • #4
        Re: forward e-mail to internet address

        Active directory users & computers --> right click-->new-->contact-->.....



        • #5
          Re: forward e-mail to internet address

          Thanks guys....

          That did the job!

          Kind regards,

          Jorge Valencia