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Scanned emails to users showing in Outlook Junk Mail folder

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  • Scanned emails to users showing in Outlook Junk Mail folder

    We have a Xerox printer which can scan to email. When users scan a document on the Xerox to their email address, Outlook pops up the Junk Mail warning dialog. I can fix this issue on single workstations by adding the domain into the Safe Senders tab of the Junk Email Options dialog, but is there a way to do this for all 600 workstations?

    The Xerox has its own mailbox on our server just like our users.

    How do I make the change network-wide or is there something else I can do?
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    +-- JDMils
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    +-- Regional Systems Engineer, DotNet programmer & Jack of all trades
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  • #2
    Re: Scanned emails to users showing in Outlook Junk Mail folder

    Because the sender (from many automated systems) is in most cases not has a real email address, it gets to the Junk mail folder.
    If you are using Recipient filtering - it is probably the cause of the problem but I don't recommend you to disable is because of this issue.
    I recommend that you will send an email with explanation to all users how to add this email address to the safe sender's list.
    CNE 5, CCA, MCSE NT4.0-2003, MCSE 2003 messaging, Exchange Server MVP.
    Tzahi Kolber - IT Supervisor
    Polycom Israel.

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