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Users unable to view Deleted Items in Outlook from EXCHANGE

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  • Users unable to view Deleted Items in Outlook from EXCHANGE

    The user is unable to view deleted items in his deleted item's folder. After
    an item is deleted it disappears or in some instances is not moved. Serveral
    people have access to his mailbox and even they have the same issue. We
    suspect that the server automatically deletes the email permanently, however
    nothing was ever changed. We checked any instance of this problem and came
    up with nothing. He manages all his email on his Blackberry. At first we
    thought the issue was connectivity to and from his Blackberry but the issue
    occurs even with other people who have access to his mailbox. The mailbox is
    hosted on an exchange 2003 server, specifically ver 6.5 build 7638.2 SP2.

  • #2
    Re: Users unable to view Deleted Items in Outlook from EXCHANGE

    What about through OWA? Can you see the deleted items there?

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
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    Sembee is a registered trademark, used here with permission.

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