Announcement

Collapse
No announcement yet.

Active Sync errors

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Active Sync errors

    Our organisation use ActiveSync for wireless (GPRS) synchronisation of mailboxes. We're running Exchange Server 2003 and I'm afraid that's about all I know about the Exchange setup I do know we have a server set up specifically to "do" the ActiveSync bit.

    When I got my new SmartPhone today, (Windows Mobile 5) I put in the configuration for our ActiveSync and clicked "Synchronise". It connects, it says "Synchronising Folders" and then it says "View Status". When you view status it gives an error code: 85010014. All the stuff I can find on the Internet relating to this error deals with using ActiveSync via USB cable to synchronise with a PC as opposed to wireless direct to a mailbox, and recommend the following:

    (1) Install ActiveSync 4.2 or better - I am not synchronising with a PC so it's irrelevant.

    (2) Uninstall/Reinstall Outlook on the PC - I'm not synchronising with a PC so it's irrelevant.

    (3) Various other things related to Outlook and the PC's configuration.

    Does anyone have any idea what this error means, and where I might find some information about resolving it in the scenario I describe?

    Thanks


    Tom
    For my own and your protection, I do not provide support by private message under any circumstances. All such messages will be deleted and ignored.

    Anything you say will be misquoted and used against you

  • #2
    Re: Active Sync errors

    Groan. Activesync problems. Shockingly difficult to fix. You'll get more articles if you google under "activesync encountered an error on the server".

    There might be some useful help here: http://www.pocketpcfaq.com/faqs/activesync/mis.htm

    A good start would be to see if you are getting to the ActiveSync server OK. Try configuring your device, but with the wrong password. Do you get challenged for the correct pasword?

    Do you know if they've got any other authentication on the server? Or do you simply login once with your Windows password?

    robbyb

    Comment


    • #3
      Re: Active Sync errors

      My ActiveSync colleague (who unfortunately is a bit of an arse sometimes) has checked the server logs and seen me coming in - so I know I'm getting to the server OK.

      We're using standard authentication - i.e. user name, domain and password. I suppose I could try fully qualifying the domain name?

      I'll have a look at that FAQ too.


      Tom
      For my own and your protection, I do not provide support by private message under any circumstances. All such messages will be deleted and ignored.

      Anything you say will be misquoted and used against you

      Comment


      • #4
        Re: Active Sync errors

        LOL. I imagine your colleague doesn't visit these forums!

        Are you the only one suffering? Are other Windows Mobile devices on and working OK?

        Comment


        • #5
          Re: Active Sync errors

          I don't know why but for my clients I add the SSL cert (of the mail server) to the device, seems to solve the problem.

          [shrugs]

          (I don't own one of those horrid devices, I have a blackberry)
          "...if I turn out to be particularly clear, you've probably misunderstood what I've said” - Alan Greenspan

          Comment


          • #6
            Re: Active Sync errors

            To isolate the issue,

            I would recommend to install the emulators from this link:
            http://www.microsoft.com/downloads/d...D54A5-183A-4A1
            E-A7E2-CC500ED1F19A&displaylang=en

            Note: You need to install VMNet drivers before installing these emulators

            * This should give you the idea about the working of the Exchange servers.

            Questions:
            * Are you able to access your OWA from mobile device?
            (without the warning for certificates, if you are using HTTPS?)

            Comment


            • #7
              Re: Active Sync errors

              The error you are getting is very common. It is usually down to an authentication setting on the virtual directories being wrong.

              The main fix for the issue is MS KB 817379, but I find that has some missing steps, so have written my own here:

              http://www.amset.info/exchange/mobile-85010014.asp

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

              Comment


              • #8
                Re: Active Sync errors

                Well, we found out what it was at about 10am this morning and I've only just got back onto the forum at 9pm. So - to those who've responded, thank you but we know what it was now.

                It turned out that Active Sync is currently in "Proof of Concept" phase in our organisation, and the server on which my mailbox resides hasn't been one of those "enabled for" Active Sync. The colleague I mentioned earlier did something to the server my mailbox is on, and now it's syncing fine!

                Thanks again...


                Tom
                For my own and your protection, I do not provide support by private message under any circumstances. All such messages will be deleted and ignored.

                Anything you say will be misquoted and used against you

                Comment

                Working...
                X