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OOF *still* does not work externally (not your normal problem)

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  • OOF *still* does not work externally (not your normal problem)

    Hi There,

    We are running SBS 2003 with SP2 on an IBM x206m. It uses our ISPs mail server as a smarthost. This is what we have done so far:

    - Set all the settings correctly (please dont give me this link again: http://support.microsoft.com/kb/821899 - or any that describe the same process!)

    - Restarted servers
    - Disabled and removed all AV and SPAM software
    - Checked in the message tracking center to see if the OOF reply has been sent
    - Used Outlook, Outlook over https, With and without cached mode, OWA to turn OOF on and off.
    - Setup completly new users and tried the above several (million - it seems) times in every different order (i think).
    - Clean re-install

    It still does not work. Internal is fine, external is not. After reinstall, new user, OWA to set OOF to on... There is no outgoing OOF reply in the message tracking center for external recipients. (again - internal is fine).

    Does any one have some strange magical insight to get this working?

    Thanks!!!!!

    Simon

    EDIT: We have also spent about 2 weeks to'ing and fro'ing with a MS support specialist on the Microsoft newsgroups, sending everything to them - but in the end the answer was: we cant help you, please call MS directly. However, we are a MS Partner with an action pack and MS does not support us like a customer does. In other words we have to pay for support: NZ$350 per instance or something stupid. Here is the link to the discussion [ link ] on microsoft.public.windows.server.sbs.
    Last edited by greminn; 29th April 2007, 23:59. Reason: Update2

  • #2
    Re: OOF *still* does not work externally (not your normal problem)

    I have read through the entire discussion that you posted.
    Can you try sending email directly; not via your ISP. It would seem that your ISP does its own set of spam filtering to minimize backscatter.

    One of the questions that MS asked was about this
    ¡±!DSPAM:4614b26197636712578449!¡±
    your replied directly. Can you elaborate?

    Is the ISP spam filter the this one?
    "...if I turn out to be particularly clear, you've probably misunderstood what I've said” - Alan Greenspan

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    • #3
      Re: OOF *still* does not work externally (not your normal problem)

      Originally posted by Lior_S View Post
      I have read through the entire discussion that you posted.
      Can you try sending email directly; not via your ISP. It would seem that your ISP does its own set of spam filtering to minimize backscatter.

      One of the questions that MS asked was about this your replied directly. Can you elaborate?

      Is the ISP spam filter the this one?
      Thanks for the reply. Tryed direct sending - no go

      Our exchange server is front-ended by a linux/postfix box which does SPAM/AV etc, and yes it is DSPAM! - which is a great product.

      I am 100% certain that it is not any sort of ISP/AV/SPAM thing, the reason for this is the OOF message is not even created - I have attached a JPG that shows a test message from a internal and an external user - as you can see the OOF gets generated for the internal, but not the external.

      Profoundly confused,

      Simon
      Attached Files

      Comment


      • #4
        Re: OOF *still* does not work externally (not your normal problem)

        OOF is one of those things that just work, but in this case it looks like you covered alot of ground, with no luck. This issue has me stumped. Hopefully someone else has somethng else to contribute.
        Also, have you seen this article?

        If I think of something I will let you know.
        "...if I turn out to be particularly clear, you've probably misunderstood what I've said” - Alan Greenspan

        Comment


        • #5
          Re: OOF *still* does not work externally (not your normal problem)

          Originally posted by Lior_S View Post
          OOF is one of those things that just work, but in this case it looks like you covered alot of ground, with no luck. This issue has me stumped. Hopefully someone else has somethng else to contribute.
          Also, have you seen this article?

          If I think of something I will let you know.
          Thanks for the reply! Did check on the URL... but we have more licences than are being used.

          Its a real pain in the butt.

          Comment


          • #6
            Re: OOF *still* does not work externally (not your normal problem)

            Thanks for the emails. Can anybody assist further here?

            Comment


            • #7
              Re: OOF *still* does not work externally (not your normal problem)

              Hi there,

              I'm wondering what sort of connector you've used to connect Exchange to your Linux box?

              I'm thinking that if Exchange perhaps doesn't realise that the message is actually leaving the organization then it might not apply the Internet Message Format policy - you know, the Default * where you've set to "Allow out of office".

              It could be that you might have used a Routing Group Connector instead of an Internet Mail Connector? Could you confirm?

              robbyb

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