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Access denied to Exchange 2000 Mailbox when restoring from Veritas 10d backup set!

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  • Access denied to Exchange 2000 Mailbox when restoring from Veritas 10d backup set!

    Hi, there,

    I am using Veritas 10d evaluation to backup a server. Here is the configuration:
    Windows 2000 Server + MS SQL 2000 + Exchange 2000 + Cisco Unity 4.0.3
    I am using a Cisco MCS 7800 series server

    The backup was fine, I chose 5 items to bakup: MS Exchange Mailboxes, Public folders, SQL Server, Information Store and system state. I chose to restore the items one by one. All restore tasks were fine except the exchange mailbox. here is sample error log:

    <OperationErrors Type="rtd_accessdenied_file">Access denied to file FilterNewMsgMessage from&Ada Guo [guoad]Cisco Search Folders 05928187379.</OperationErrors>

    <OperationErrors Type="rtd_writeerror_stream">Error writing file data.</OperationErrors>

    <OperationErrors Type="rtd_accessdenied_file">Access denied to file FilterNewMsgMessage from Ray&Ada Guo [guoad]Cisco Search Folders Liu.</OperationErrors>

    <OperationErrors Type="rtd_writeerror_stream">Error writing file data.</OperationErrors>

    <OperationErrors Type="rtd_accessdenied_file">Access denied to file FilterNewMsgMessage from&Ada Guo [guoad]Cisco Search Folders 013554330339.</OperationErrors>

    <OperationErrors Type="rtd_writeerror_stream">Error writing file data.</OperationErrors>

    I created an account "bkupadmin" and granted the account as Domain Admin and Exchange Full Admin, but the error still occured. I found that no account has full mailbox access right except the owner, not even administrator of any kind.

    But I could restore the test data, e.g. deleted mails, voice mails and modified user greeting in Cisco Unity phone setting.

    Anyone knows what's wrong? please help. THANKS.

  • #2
    Re: Access denied to Exchange 2000 Mailbox when restoring from Veritas 10d backup set

    By the way, I have the previous mentioned server running on MCS 7800, but I used another machine to backup: HP Proliant DL380 running Windows 2003. I backup the data to the harddisk of DL380.

    I also lookup the support site of Symantec, but couldnot find any help. I called the support hotline, the opearator told me that the call would be charged so I hung up. I also e-mailed the support team and no reponse after half month --> as I expected.

    Comment


    • #3
      Re: Access denied to Exchange 2000 Mailbox when restoring from Veritas 10d backup set

      You realise you are duplicating the backups?

      Information Store is the complete database. You do not need to select either mailboxes or public folders.

      The errors you are seeing is what I would expect to see when you are doing mailbox level backup - aka brick level backups. BLBs are slow, inefficient and close to useless in all disaster recovery scenarios and of very limited use outside of DR.

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
      In the UK? Hire me: http://www.sembee.co.uk/

      Sembee is a registered trademark, used here with permission.

      Comment


      • #4
        Re: Access denied to Exchange 2000 Mailbox when restoring from Veritas 10d backup set

        Hi, Simon,

        Could you please tell me more about my operation?

        do you mean I dont' need to backup mailbox and public folders if I have selected the SQL server and information store?

        If not, will there be any dis-association among account credentials, mailbox files and active directory records or other affected sides that have not come into my mind?

        Your help is very much appreciated!!

        Comment


        • #5
          Re: Access denied to Exchange 2000 Mailbox when restoring from Veritas 10d backup set

          SQL has nothing to do with Exchange, so I will ignore that.

          If you carry out a backup of mailboxes and public folders then you are backing up the raw data only. You are not backing up the settings, permissions etc.
          That backup is not considered an Exchange aware backup and will not flush the logs.
          In the event of a disaster you would have to restore each mailbox in turn.
          As you may have noticed from the logs, they are very slow and inefficient.

          The Information Store backup is a complete backup of the database and is the way that Microsoft want you to backup Exchange. Once an information store backup is complete it will flush the transaction logs.

          It is possible to restore an Exchange server with just a Windows and Exchange installation CDs and the information store backup (if the machine is not a domain controller). If you need to restore the DC as well, then you need system state.

          There is a lot more on backups etc in the disaster recovery white papers on microsoft.com

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment

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