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Exchange 2003 Free/Busy Problems

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  • Exchange 2003 Free/Busy Problems

    I've got several problems with the Free/Busy data in Exchange. The setup is as follows: We have a root domain, (domain.local), then we have child domains (child1.domain.local, child2.domain.local, child3.domain.local). All of the child domains have Exchange servers, mail is flowing properly all over, but the busy/free isn't working properly. I've added replicas of the "Schedule+ Free Busy Information" on all servers to the other servers, so each on SHOULD have replicas of the others. The two "older" sites (Child1 & Child2) have replicas for all sites listed in their "Public Folders" and "Public Folder Instances" folders. The newest, which has been up for close to 48 hours only has the local one. Under "details" of "Replication Status" it shows the local copy "in sync" and the other domains as "Local Modified", but the other folders don't appear inthe folder lists. Does anyone have any ideas?

    The other problem is that within each site, some users show hashes where the free/busy info should be and when I mouseover the hashes, I get "No Information. No Free/Busy Information could be retrieved". Some users show fine. There doesn't seem to be a pettern to it. This is within the local sites only. No one in any site can see Free/Busy data for users in other sites (they all get the "No Information. No Free/Busy Information could be retrieved"). We've had this same issue in all three sites.

    Any help would be greatly appreciated. It's been driving me crazy for quite a while now, and I've poured over the internet, forums, google, Technet, etc and have not found an answer.

    Thanks in Advance,
    Dave

  • #2
    Re: Exchange 2003 Free/Busy Problems

    The sync status tab cannot be relied upon. Ignore it.
    The only thing you can rely on is item count.

    Presuming that inter-server email flows correctly, the most common reason I see for lack of replication is an av product getting in the way. Use message tracking on all servers to ensure that the replication traffic is being generated and delivered correctly.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

    Comment


    • #3
      Re: Exchange 2003 Free/Busy Problems

      I was adding some public folders and creating replicas in the tree child domains, and they have replicated. I also noticed that some of the users from both of the other sites (child1 & child2) are visible here in "child3". So it appears replication is working now. It looks like the problem is (now) the second one: some users show hashes where the free/busy info should be and when I mouseover the hashes, I get "No Information. No Free/Busy Information could be retrieved". Some users show fine. There doesn't seem to be a pettern to it. This is within the local sites only. No one in any site can see Free/Busy data for users in other sites (they all get the "No Information. No Free/Busy Information could be retrieved"). I suspect if we can get that fixed, everything will be working properly.

      Currently we have Trend Scanmail in "Child1" & "Child3". and Symantec Mail Security (I think) in "Child2". The PIX firewall in "Child2" WAS messing with SMTP traffic through the VPN until we killed the SMTP fixup protocol.

      Any ideas why some users appear to be updating properly and some don't?

      Thanks again,
      Dave

      Comment


      • #4
        Re: Exchange 2003 Free/Busy Problems

        If there was a problem and you have now fixed it, then it can take some time for the free/busy information to populate. Outlook only publishes free/busy information when something changes or at the interval set in the application.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

        Comment

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