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No new messages until click old message

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  • No new messages until click old message


    I have an Outlook 2000 user, Win XP, on Exchange 2003, who as of yesterday started noticing the following issue. He doesnt seem to receive any new messages in his inbox, until he clicks on an old message thats already in his inbox.

    Basically, nothing new arrives unless you open an older message, and then the new messages show up.

    The last time a user wasn't able to receive messages immediately, I turned off Windows Firewall, which fixed that problem. Not the case here though.

    Any ideas?


  • #2
    Re: No new messages until click old message

    Firewall is the usual cause.
    Something is blocking the traffic.

    First rule with Outlook issues (as I am pretty sure this is an Outlook issue, not Exchange) is does the problem follow the user?

    If it does, then the issue is with the machine.

    If it does not, then you have a more serious problem.

    Simon Butler
    Exchange MVP

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    • #3
      Re: No new messages until click old message

      Thanks for the response,

      The issue seems to be with the machine. Opened his account and received messages fine on a different computer. Now just need to figure out what it could be on his computer thats causing it.

      Thanks again.