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  • Primary email address automatically changes back.

    Primary email address automatically changes back.

    When I try to change the primary email address from [email protected] to something like [email protected] it automatically changes back to [email protected].

  • #2
    Re: Primary email address automatically changes back.

    1. What did you changed in the Recipient policy?
    2. Did you add or changed the existing recipient policy?
    3. What is the priority of the new policy? if it is lower then the first (default) it will not be used.

    Try to edit the Default policy by adding or changing it and not creating a new one.
    CNE 5, CCA, MCSE NT4.0-2003, MCSE 2003 messaging, Exchange Server MVP.
    Tzahi Kolber - IT Supervisor
    Polycom Israel.

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    • #3
      Re: Primary email address automatically changes back.

      I did not change the recipient policy. Iím running another SBS server that I setup exactly the same way and I can change the primary email. As a workaround I tried unchecking the box that says "Automatically Update email addresses based on recipient policy" and I can change the primary email address now.

      The default policy under filter rules says (mailnickname=*) with lowest priority.

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      • #4
        Re: Primary email address automatically changes back.

        1. If you didn't change the Default recipient policy and you want to change it for one user only and not for the whole company, then the unchecking the box "Automatically Update email addresses based on recipient policy" is indeed the most right way.
        CNE 5, CCA, MCSE NT4.0-2003, MCSE 2003 messaging, Exchange Server MVP.
        Tzahi Kolber - IT Supervisor
        Polycom Israel.

        Comment


        • #5
          Re: Primary email address automatically changes back.

          That is the correct behaviour of Exchange.
          Recipient Update Service will run at frequent intervals and ensure that all accounts have an email address that matches the format in the recipient policy. If you have changed that address or set something else then it will be changed back.

          You have two options.

          1. Create a new recipient policy to set the email addresses automatically to the format required.
          2. Disable the option to allow recipient policy to update the email address automatically. Note that if you do deselect that option and then change the recipient policy - such as adding a new domain - then the account will not be updated automatically. It is not something I usually recommend.

          As a side note... [email protected] immediately marks the email as either coming from a home server or a very small company. If you want to appear to be larger than you really are, use an email address that involves the surname of the user.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
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          Exchange Resources List: http://exbpa.com/
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          Sembee is a registered trademark, used here with permission.

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