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  • Outlook Group Policy Template

    By default, I have Outlook 2003 configured to request a read receipt on all e-mail I send. This is especially important to me when I deal with my customers. When customers turn off the sending of read receipts, I feel like I hang in limbo sometimes (especially if I am looking for unpaid invoices )

    I found the group policy templates for all the versions of Outlook at http://www.howto-outlook.com/howto/policies.htm along with an updated Group Policy MMC. I was able to experiment on a customers domain and implement this yesterday to *always* send a receipt. You also have to install the Outlook Resource Kit.

    At the users end, 'Tracking Option' is greyed out as this is now set by Group Policy.
    Last edited by RobW; 24th December 2006, 14:55. Reason: spelling
    Network Engineers do IT under the desk

  • #2
    Re: Outlook Group Policy Template

    One thing to bear in mind here; Receipts are not guaranteed to work over the Internet. One of our customers tried to insist on us sending receipts and threatened court action - until we demonstrated that we were always sending receipts to them, and showed them Microsoft information relating to it...


    Tom
    For my own and your protection, I do not provide support by private message under any circumstances. All such messages will be deleted and ignored.

    Anything you say will be misquoted and used against you

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    • #3
      Re: Outlook Group Policy Template

      Send me a read receipt and you will never get it back.
      I think read receipts are rude and in-polite. I block them all.
      I would never dream of enforcing them on to a client's system.

      You also need to consider that if the client reads the message through the Outlook reading pane it will not always be marked as read (even though it was). Other things can trigger the read receipt - collecting the email with a PDA for example.

      Finally - as I have hinted above - you can globally disable sending read receipts in Outlook.

      What I tell everyone is to treat email like a postcard.

      - don't say anything in email that you wouldn't want anyone else to read
      - don't presume that the other person has received or read the message.

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
      In the UK? Hire me: http://www.sembee.co.uk/

      Sembee is a registered trademark, used here with permission.

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      • #4
        Re: Outlook Group Policy Template

        Originally posted by Sembee View Post
        Send me a read receipt and you will never get it back.
        You're off my Christmas card list
        Network Engineers do IT under the desk

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        • #5
          Re: Outlook Group Policy Template

          Originally posted by Sembee View Post
          Send me a read receipt and you will never get it back.
          I think read receipts are rude and in-polite. I block them all.
          I would never dream of enforcing them on to a client's system.

          You also need to consider that if the client reads the message through the Outlook reading pane it will not always be marked as read (even though it was). Other things can trigger the read receipt - collecting the email with a PDA for example.

          Finally - as I have hinted above - you can globally disable sending read receipts in Outlook.

          What I tell everyone is to treat email like a postcard.

          - don't say anything in email that you wouldn't want anyone else to read
          - don't presume that the other person has received or read the message.

          Simon.
          Well said Simon!
          Cheers,

          Daniel Petri
          Microsoft Most Valuable Professional - Active Directory Directory Services
          MCSA/E, MCTS, MCITP, MCT

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