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  • User wont delete for Outlook "To" List

    Hi all

    im using exchange 2000 in my domain and i have a question.

    when i delete user in my active directory, his mail box configure herself as disabled, but the user name still beening shown in all of my domain outlook's.
    even if i purge the deleted mailbox it is still shown in all users mailbox list...
    i have somthing like 10 users that no longer working in my company but still showing there... any ida how can i remove them from there ?

    thank
    ravx

  • #2
    Re: User wont delete for Outlook "To" List

    Originally posted by ravx View Post
    Hi all

    im using exchange 2000 in my domain and i have a question.

    when i delete user in my active directory, his mail box configure herself as disabled, but the user name still beening shown in all of my domain outlook's.
    even if i purge the deleted mailbox it is still shown in all users mailbox list...
    i have somthing like 10 users that no longer working in my company but still showing there... any ida how can i remove them from there ?

    thank
    ravx
    Are you talking about "Address Auto-Completion" or are you talking about the global address list?

    If you're talking about address auto-completion, this is stored locally on the workstation and is nothing to do with Exchange.


    Tom
    For my own and your protection, I do not provide support by private message under any circumstances. All such messages will be deleted and ignored.

    Anything you say will be misquoted and used against you

    Comment


    • #3
      Re: User wont delete for Outlook "To" List

      how can i remove the from the golbal adress list.
      in exchange global adress list the user i deleted or disabled in Active directory still shown...
      how can i remove the ?

      Comment


      • #4
        Re: User wont delete for Outlook "To" List

        On a machine which has the Exchange Management Tools installed...
        • Click Start--> All Programs--> Microsoft Exhange--> Active Directory Users and Computers
        • Click "View--> Advanced Features"
        • Find the user
        • Right-Click the user and select "Properties"
        • Click on the "Exchange General" tab (I think - if not it's one of the other Exchange tabs)
        • Tick "Hide from Global Address List"


        This should stop the user from appearing in the GAL


        Tom
        For my own and your protection, I do not provide support by private message under any circumstances. All such messages will be deleted and ignored.

        Anything you say will be misquoted and used against you

        Comment


        • #5
          Re: User wont delete for Outlook "To" List

          Are you email clients Outlook 2003 in cached mode? If so, then the account will not disappear for up to 24 hours. Cached mode uses the offline address book which is only updated once every 24 hours. While you can change the time between the updates on the server you cannot change the behaviour of Outlook which only updates once every 24 hours or when Outlook is restarted.

          Simon.
          --
          Simon Butler
          Exchange MVP

          Blog: http://blog.sembee.co.uk/
          More Exchange Content: http://exchange.sembee.info/
          Exchange Resources List: http://exbpa.com/
          In the UK? Hire me: http://www.sembee.co.uk/

          Sembee is a registered trademark, used here with permission.

          Comment


          • #6
            Re: User wont delete for Outlook "To" List

            hi all and thanks..
            sembee , your right, i am running in chace mode outlook 2003.
            but the problem is that it wont update and i got on the list more then few users i already deleted from my active directory...
            any ida how can i update that list or refresh the clients using chached mode ?
            thans
            rAVx

            Comment


            • #7
              Re: User wont delete for Outlook "To" List

              Cached mode uses the Offline Address Book.
              Do you get any errors in Outlook about the OAB or synchronising the address book?

              Have you tried regenerating the OAB?

              ESM, Recipients, Offline Address Lists. Right click on the default and choose rebuild. Leave it for 30 minutes or so, then download a new address book on a sample client.

              If you look at the GAL through OWA, does it show the users gone?

              Simon.
              --
              Simon Butler
              Exchange MVP

              Blog: http://blog.sembee.co.uk/
              More Exchange Content: http://exchange.sembee.info/
              Exchange Resources List: http://exbpa.com/
              In the UK? Hire me: http://www.sembee.co.uk/

              Sembee is a registered trademark, used here with permission.

              Comment


              • #8
                Re: User wont delete for Outlook "To" List

                Hi SemBee,
                well, even in OWA it is still shown... even after rebuild..
                funny thing is , i added a new user in active directory, all procedure as normal,
                and the new user is not beening shown in the list, its like it wont update !
                no on in my domain can see that user in outlook, i can send to his mail the mail, it arrived, the account exist and working but not shown in outlook at end user clients...
                im clueless, will try anything you can offer...
                rAVx

                Comment


                • #9
                  Re: User wont delete for Outlook "To" List

                  If the user can be seen through OWA then the user account is being created properly and the problem is just with the Offline Address Book.

                  Did you try the rebuild of the OAB that I suggested in a previous post?

                  Simon.
                  --
                  Simon Butler
                  Exchange MVP

                  Blog: http://blog.sembee.co.uk/
                  More Exchange Content: http://exchange.sembee.info/
                  Exchange Resources List: http://exbpa.com/
                  In the UK? Hire me: http://www.sembee.co.uk/

                  Sembee is a registered trademark, used here with permission.

                  Comment

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