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  • "invisible" messages in deleted items folder

    whenever i connect to the office OWA, my deleted items folder indicates there are 3 unread messages. however, i cannot find those messages to delete them. the same things happens when i am not running in cached mode in outlook.

    any ideas on how to fix this issue.

  • #2
    Re: "invisible" messages in deleted items folder

    Right click on the folder, choose Mark all as read.

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
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    • #3
      Re: "invisible" messages in deleted items folder

      i wish it were that simple.

      this started happening after we had to restore the exchange database using the ESEUTIL command.

      Comment


      • #4
        Re: "invisible" messages in deleted items folder

        Hi kamor56.
        Originally posted by kamor56 View Post
        i wish it were that simple.

        this started happening after we had to restore the exchange database using the ESEUTIL command.
        You got any more information that would be relevant to the question? Otherwise you'll get answers like "right-click -> empty deleted items".

        Tell us your setup, anything done to bring on the problem, what you've done to try and resolve it, and any thoughts on what you think it might be and why.

        Thanks for the post.
        Regards,
        Jeremy

        Network Consultant/Engineer
        Baltimore - Washington area and beyond
        www.gma-cpa.com

        Comment


        • #5
          Re: "invisible" messages in deleted items folder

          sometimes i get this if i leave my outlook on and open OWA, but it is not a persistant issue. it is usually corrected after closing both and marking it read in outlook and not OWA.

          clear your cache for fun too. if the problem keeps up, you can right click on the user in ADUC and go to exchange tasks... hah, just kidding, but seriously is the number always three and is it always there or just once a week or what?

          are you the only one having this problem or are there others experiencing the same problems? did you have to replay the t_logs or what?
          its easier to beg forgiveness than ask permission.
          Give karma where karma is due...

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          • #6
            Re: "invisible" messages in deleted items folder

            sorry for the lack of details.....but here is what happened.

            we had a user that deleted some email she "desperately" needed. we were unable to recover the deleted email easily so an attempt was made to restore this users email from a backup made with ntbackup.

            unfortunately the backup failed and corrupted the database. ESEUTIL was done to restore it. since i was not present when that was done, i do not know if ISINTEG was run after the restore.

            now, there are these empty messages that are in my deleted items folder that cannot be deleted. i have another user that has the same issue.

            i am new to administering exchange and need advice on how to fix the problem. would it help to run ISINTEG? if so, is it a difficult procedure? do i run the risk of corrupting the database again?

            thanks for the advice.

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            • #7
              Re: "invisible" messages in deleted items folder

              Usually, after running ESEUTIL /P you will need to also run ISINTEG to fix logical errors in the DB.

              http://www.msexchange.org/tutorials/...G-ESEUTIL.html

              http://www.computerperformance.co.uk...03_isinteg.htm

              http://www.microsoft.com/technet/pro...33d8d376c.mspx

              and others.
              Cheers,

              Daniel Petri
              Microsoft Most Valuable Professional - Active Directory Directory Services
              MCSA/E, MCTS, MCITP, MCT

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