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  • Exchange suffers from power failure

    Hi all,
    My W2k3 exchange server has suffered a power failure last night.
    OS: W2k3 SP1 enterprise edition
    exhange: 2k3 enterprise edition no SP.

    DB and logs Discs are connected using SAN fiber (though the SAN storage also suffered from the same power failure).
    the storage configuration utilty shows that all the discs are okay.

    after this failure, the following services coulsn't start:

    Infortmation store, MTA Stacks, System Attendant, NetLogon.

    the following errors are from the event viewer:

    1) the netlogon depends on the following nonexsistant service: DNS. ID:7003.
    (although DNS is configured on the DC and seems to be working okay)

    2) application pool 'exchange application pool' is being automatically disabled due to a seria of failures in the process serving that application pool. ID:1002.
    (i've tried to check this application pool, it was down. when i restarted it, it was okay, but then crashed again).

    other than that i get the usual: "the service could not start" for all the exchange services.

    what are you guys suggesting? should i go and check the DB consistancy or should i check the NetLogon and IIS problems?

    the problem is i'm not phisically on the site (army), so if you can give me the exact commands it will be great.

    your help will be much appriciated, you can save me from Miluim

    thanks a lot,
    Gili.

  • #2
    Re: Exchange suffers from power failure

    Try to perform a System State restore on the server (you do have one, don't you?). You could try to also perform a repair installation, because it looks like you might be having some corruption issues.

    If the DBs are ok then try to mount them on a different server, if that works you will be able to connect the users to the new location and change their OL profile.
    Cheers,

    Daniel Petri
    Microsoft Most Valuable Professional - Active Directory Directory Services
    MCSA/E, MCTS, MCITP, MCT

    Comment


    • #3
      Re: Exchange suffers from power failure

      Hi Daniel,
      thanks for your reply.

      regarding the system state backup- i hope my army unit made one, but then again- i'd also expect them to check their UPS....

      if this backup does indeed exsists... what do you suggest to do first? a repair installation or a restore?

      and regarding mounting the DB's on a different server- i was told it's not a priority...go figure...

      thanks a bunch,
      Gili.

      Comment


      • #4
        Re: Exchange suffers from power failure

        If you have a recent system state backup - use it. If you don't and you must repair it, use a repair installation.

        Talk to me if you still need help.
        Cheers,

        Daniel Petri
        Microsoft Most Valuable Professional - Active Directory Directory Services
        MCSA/E, MCTS, MCITP, MCT

        Comment


        • #5
          Re: Exchange suffers from power failure

          Hi Daniel,
          thanks for your answer.

          they had no system backup.
          However, this issue was resolved by reinstalling the exchange server and restoring the exchange DB.

          by the way, one more quick quesion- is the SMTP virtual server in Micorsoft exchange 2k3 running within the IIS service or inside the Exchange services?
          (i'm hearing different opinions on this issue, some say the IIS is required only for OWA).

          once again, thanks a lot for all the help.
          Best regards,

          Gili.

          Comment


          • #6
            Re: Exchange suffers from power failure

            IIS is required for Exchange. POP3, IMAP, SMTP, web. Exchange modifies the IIS versions of those slightly, but they are still required. Remove SMTP for example and your Exchange server will cease to function correctly.
            If you are seeing conflicting reports, then whoever is conflicting with the "Exchange requires IIS" is wrong.

            Any reason you aren't on the latest service packs for Exchange? You are effectively on a product that is over three years old.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: Exchange suffers from power failure

              Hi Simon, thanks for your prompt reply.

              the main reason for no having the latest service pack is that this customer will not allow any updates to this system without a specific cause.

              this site is quite "old fashioned" and sticks to whatever configuration that's currently working.

              thanks again for all the answers.

              Gili.

              Comment


              • #8
                Re: Exchange suffers from power failure

                That sites attitude needs to change, fast.

                The "if it ain't broke don't fix it" method of operation went away at least three years ago. The client is dreadfully exposed - both from a security and operation point of view.
                There are many hundreds of changes in the service packs that may or may not affect the client.

                Does the client run automatic updates as well? If not, then that network should not be connected to the internet - full stop.

                Simon.
                --
                Simon Butler
                Exchange MVP

                Blog: http://blog.sembee.co.uk/
                More Exchange Content: http://exchange.sembee.info/
                Exchange Resources List: http://exbpa.com/
                In the UK? Hire me: http://www.sembee.co.uk/

                Sembee is a registered trademark, used here with permission.

                Comment


                • #9
                  Re: Exchange suffers from power failure

                  we've walked down this road may times in the past.
                  i can't seem to change their attitude, no matter what happens.

                  in any case, it's not connected to the internet.
                  they have very strict policies and will not agree to do any changes unless absolutely proven necessary- go figure.

                  once again, thanks a lot for the advices.

                  Best regards,
                  GIli.

                  Comment

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