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  • You do not have permission to send to this recipient

    System = Exchange 2003 sp2

    I am rather stumped on this bounce back message;

    You do not have permission to send to this recipient. For assistance, contact your system administrator.
    <server.domain.local #5.7.1 smtp;554 5.7.1 Malformed HELO - not a valid domain (invalid TLD). If you think this is wrong, you may write use at [email protected]>

    It only happens when sending to one particular domain. If I'm thinking right this is related to Exchange not sending a proper HELO. Is this something I would have to create a custom SMTP connector to resolve?

  • #2
    Re: You do not have permission to send to this recipient

    You might want to create an SMTP Connector, add that particular domain name as the address space, and on the Advanced tab click on the option to send HELO instead of EHLO.
    Cheers,

    Daniel Petri
    Microsoft Most Valuable Professional - Active Directory Directory Services
    MCSA/E, MCTS, MCITP, MCT

    Comment


    • #3
      Re: You do not have permission to send to this recipient

      That's what my first thought was but I wanted to verify with you folks to see if there was a alternative better way.

      Thanks Daniel!

      Comment


      • #4
        Re: You do not have permission to send to this recipient

        Ok, I created a smtp connector to the domain.edu. No problems doing that. However, I am still getting that blasted error message.

        Just to step things up a bit I contacted the server admin at that domain and he mentioned something that caused me to be alarmed; apparently what his smtp server is seeing is our internal AD domain name and not the proper HELO smtp commands, so his server will reject the email.

        I'm not a smtp guru by any means but I have set up many exchange servers and never had this problem before.

        Comment


        • #5
          Re: You do not have permission to send to this recipient

          Hmmm... perhaps there is some solution to that issue, I can't think of one right now. However, you might consider using a Smart Host to send email, and setup that Smart Host to display the true external FQDN.
          Cheers,

          Daniel Petri
          Microsoft Most Valuable Professional - Active Directory Directory Services
          MCSA/E, MCTS, MCITP, MCT

          Comment


          • #6
            Re: You do not have permission to send to this recipient

            The simple fix for this is to change the FQDN in your SMTP Virtual Server to match the server's external name. If the server is currently advertising itself as .local then you will get that error message.

            ESM, Servers, <your server>, Protocols, SMTP. Right click on the SMTP VS and choose Properties. Click on the tab delivery and then advanced. Change the FQDN from server.domain.local to mail.domain.com (or whatever the server is known as on the internet). Apply/OK out.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment


            • #7
              Re: You do not have permission to send to this recipient

              hi,
              isn't it possible ur in a black list?
              did u try to test ur domain in www.dnsstuff.com spam database?

              Or Czerninski
              [email protected]
              Best regards,
              Or.

              Comment

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