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does anyone know of an ITSM + Customer support solution in 1?

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  • does anyone know of an ITSM + Customer support solution in 1?

    Hi all,

    Not sure where this question fits into so chose this coffee lounge.

    I have been tasked with finding a solution that can replace our internal IT department's Service Desk but it should also have a customer support helpdesk included for other parts of the business, like supporting external paying customers and not our internal users.

    Looking around and it appears that there are plenty of solutions that do one or the other, but not both.

    Any ideas?

    Cheers

  • #2
    Re: does anyone know of an ITSM + Customer support solution in 1?

    We use Sitehelpdesk, predominantly for our external customers but also for internal. It's interface isn't that pretty by default, but it's very customisable and being web-based with a SQL backend it's pretty lightweight too.
    BSc, MCSA: Server 2008, MCSE, MCSA: Messaging, MCTS
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    • #3
      Re: does anyone know of an ITSM + Customer support solution in 1?

      could try autotask
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