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What do you hate about IT vendors?

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  • What do you hate about IT vendors?

    Working on an article for the main Petri site that summarizes some of the things that system administrators hate about IT vendors. So far I've collected a few, namely:

    - Hardware vendor says you have a software problem, software vendor says you have a hardware problem
    - Promised after-sale support vanishes after you've purchased the product/service
    - Vendor sales staff sometimes unaware / unknowledgeable about vendor products, leading to broken promises and lots of heartache all around
    - Overly complex licensing agreements
    - you get the idea...

    No need to name vendors specifically here -- names can be changed to protect the innocent -- and I'm also seeing this article as presenting a cautionary tale when it comes to dealing with vendors, and could be useful for anyone reviewing IT vendor agreements.

    Feel free to post your comments here, or feel free to drop me an email -- to jeff [@] petri.com -- with your feedback/input.

    Thanks,

    - Jeff




    -------------------------------------------------------
    Jeff James
    Editorial Director, Content and Community - www.petri.com
    Twitter: https://twitter.com/jeffjames3
    LinkedIn: http://www.linkedin.com/in/jeffjames3

  • #2
    Vendors that contact you asking if they can send you a whitepaper then spam you constantly after that.

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    • #3
      Vendors that don't listen to your requirements and try to get you to buy their latest product regardless of whether or not it does what you need.
      BSc, MCSA: Server 2008, MCSE, MCSA: Messaging, MCTS
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      Cruachan's Blog

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      • #4
        Excellent, thanks for the feedback. If you don't mind I'll use your comments in the article, and if you'd like me to use your real name / title feel free to email those privately to me at jeff [@] petri.com.

        -------------------------------------------------------
        Jeff James
        Editorial Director, Content and Community - www.petri.com
        Twitter: https://twitter.com/jeffjames3
        LinkedIn: http://www.linkedin.com/in/jeffjames3

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        • #5
          Thanks for all the input. Article is posted here:

          https://www.petri.com/13-things-syst...out-it-vendors

          - Jeff
          -------------------------------------------------------
          Jeff James
          Editorial Director, Content and Community - www.petri.com
          Twitter: https://twitter.com/jeffjames3
          LinkedIn: http://www.linkedin.com/in/jeffjames3

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          • #6
            Arrgh! Point No 9! Having to log in to access online support. That is such an annoying thing.

            Also, I've had vendors bad-mouth other vendors - So, those that do this do not get used because I know I can't trust them to be honest.

            Another example: I recently had a vendor assure me that the remainder of a printer lease we have with another company would be paid off and not added to a new lease they would draw up. I got a new lease for the same product from a different company - when I compared the two the company that said it would not be added to a new lease were 500 per quarter more expensive. Again, I will never deal with that company in the future because they were dishonest (and, yes, I am comparing like with like here).
            A recent poll suggests that 6 out of 7 dwarfs are not happy

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            • #7
              sales reps who are clueless about the technical details of the products they are selling

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