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"How many IT people are in your org?" or "What's your IT person to user ratio?"

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  • "How many IT people are in your org?" or "What's your IT person to user ratio?"

    I think this topic is worth creating a new thread as it was briefly touched in this welcome thread in posts 13 through 19. Here's what I'd like to discuss:
    • How many users does your IT department support?
    • How many servers do you have?
    • How many computers does your IT department support? (Laptops, desktops,
    • tablets, thin clients, etc.)
    • Does your IT department support mobile phones and if so how many and what type?
    • How many IT people are in the department?
    • What is the breakdown of roles among the IT people? (E.g. 2 developers, 2 sysadmins, 1 help desk person, 1 web guy, etc.)
    • What is the type of workplace that you work in? (I ask this because some workplaces necessitate more IT workers per user than others)
    • What are your thoughts and observations on the IT worker to user ration?



    I'll kick it off. The previous place I worked in had about 240 to 300 workers depending on the season, 30 to 35 servers, over 200 computers, about a third of which were laptops. We supported a few dozen Treos running Windows Mobile and Palm. We recently moved to about 6 BlackBerrys and counting and had a in-house BES. There were 9 Full-time workers and 1 part-timer. Two sysadmins/netadmins, two developers, two help desk workers, two guys keeping the POS system from going up in flames, the Director of IT and a Jr Admin / Help Desk catch-all person. We were in the educational / commercial sector (science museum with lots of public interaction as well as research and publishing).

    I can't speak on what a good ratio of IT workers to users would be since the sheer diversity of workplaces itself will demand more or less IT people. It certainly seems that locking down client machines will reduce IT needs by magnitutes. That last place I worked at was recovering from years of everyone being local admins. It wasn't pretty. I'm always amazed at hearing stories of hundreds of people and only one IT guy. Either the IT guy is a genius with 10 hands and the ability to teleport or he's about to have a panic attack.

    What's your experience?
    Wesley David
    LinkedIn | Careers 2.0
    -------------------------------
    Microsoft Certifications: MCSE 2003 | MCSA:Messaging 2003 | MCITP:EA, SA, EST | MCTS: a'plenty | MCDST
    Vendor Neutral Certifications: CWNA
    Blog: www.TheNubbyAdmin.com || Twitter: @Nonapeptide || GTalk, Reader and Google+: [email protected] || Skype: Wesley.Nonapeptide
    Goofy kitten avatar photo from Troy Snow: flickr.com/photos/troysnow/

  • #2
    Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

    Last job, stats over a 2.5 yr period:

    How many users does your IT department support? - 1000-1600
    How many servers do you have? - 100 or so
    How many computers does your IT department support? (Laptops, desktops, - tablets, thin clients, etc.) - desktops / laptops, 1:1 PC:user ratio
    Does your IT department support mobile phones and if so how many and what type? - BES server w/ 50-100 phones, a few other phones ("here's the settings, we don't support that device")
    How many IT people are in the department? - 3-9
    What is the breakdown of roles among the IT people? (E.g. 2 developers, 2 sysadmins, 1 help desk person, 1 web guy, etc.) - 1 VP of IT, 1 Network Admin, 7 multi-taskers
    What is the type of workplace that you work in? (I ask this because some workplaces necessitate more IT workers per user than others) - locations and customer base across the USA
    What are your thoughts and observations on the IT worker to user ration? - Worst ratio was 1 tech to 185 users I believe, however I think it got worse than that

    Reason for keeping it all together - The Man. Super network admin, well worth whatever he got paid.
    Last edited by Wired; 10th November 2008, 15:29.
    ** Remember to give credit where credit is due and leave reputation points where appropriate **

    Comment


    • #3
      Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

      My previous job was at a school in Nottingham.

      - probably around 750 users
      - 9 servers shared between two domains in 2 different forests with a one way trust to allow staff members to logon to pupil machines (don't ask - they had an insultant in to do the original install, before I got involved)
      - probably about 300 pupil workstations in the labs and dotted around the classrooms, plus 40 Mac Minis that weren't intended to be put on the network. All the staff members were given a laptop.

      - -nNo mobile phones, but senior administrative (school admin, not IT admin) were issued with PDAs which interfaced with Exchange over the wireless network.

      - one and a half IT techs (I was a temp, as I was only around to do that when I wasn't at university). No network manager - he buggered off sharpish once he realised just what a poor state he'd let the servers get into. One full time technican with no prior experience, and me.

      I'm currently working with a number of companies, but the main two are a small-ish manufacturing firm with sites in Cambridge and Nottingham, and a small private tuition centre.

      At the tuition centre, there's one teacher and up to 12 pupils at once. One single SBS 2003 R2 Premium server and six workstations, plus the tutor's laptop. The pupils all logon using a generic pupil account (heavily locked down mandatory profile). The tutor's phone is due for an upgrade soon so I'm looking at the possibility of a Blackberry. I'm the network manager, working over VPN most of the time. It's my mother's business though so she knows how to get hold of me if anything goes wrong.

      The manufacturing business is currently two companies in a group which are set to merge. We currently have two domains in two forests, as there was no overlap between the companies. However we will be merging this, either to a domain with two sites, or a forest with two domains.

      Around 60 users at each site, half of which are factory workers though with no user accounts.

      Four Server 2003 servers at their end, two at our end - SBS 2003 Standard and Server 2003 x86. Looking to replace all of these with volume licenced Server 2008s and upgrade to Exchange 2007.

      At our end we have around 30 computers. One member of staff goes out on the road, and the accounts manager works stupider hours than I do, so they both have laptops. When I'm feeling generous, I enable VPN access for them, but as we're in the process of migrating our broadband links away from ******* to betterthan*******, it's currently a bit flaky. We have a few DOS machines that control the CNC machines.

      At the other end, there's again 30 computers, but they have a lot more salespeople on the road. For some reason unknown to their current IT staff, the remote workers all have local profiles on the laptops, and are local administrators - and are never in the office long enough to either backup, or get their ass busted down to User status. There's 3 computers that aren't on the network because the roll of thinwire (yes, thinwire) wouldn't stretch far enough.

      All of our senior managers, and all of their sales staff have Blackberries which talk to Exchange. About 15 of them in total.

      They have a single IT tech who isn't really an IT tech. His field is VOIP systems, and he was brought in to complement my skills. We have three IT staff at our end, however my boss and his boss are also both the quality control staff, and Barry is a senior manager as well. So as far as IT goes I'm essentially chief cook and bottle washer.
      Gareth Howells

      BSc (Hons), MBCS, MCP, MCDST, ICCE

      Any advice is given in good faith and without warranty.

      Please give reputation points if somebody has helped you.

      "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb.

      "Everything that lives and moves will be food for you." (Genesis 9:3) - For every animal you don't eat, I'm going to eat three.

      Comment


      • #4
        Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

        My current job:

        Company: 12 employees
        Industry: ASP/ISV
        Users: 1300
        Servers: 50
        PC/Laptops: NA
        Blackberry and Goodlink Devices: 450
        Tech Support Engineers: 3
        Tech Support Manager: 1
        Developers: 3
        Network/System Administrator: 1 (Me)

        Comment


        • #5
          Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

          Originally posted by joeqwerty View Post
          Network/System Administrator: 1 (Me)


          So you have 10 hands and the ability to teleport? Or are you prone to panic attacks?
          Wesley David
          LinkedIn | Careers 2.0
          -------------------------------
          Microsoft Certifications: MCSE 2003 | MCSA:Messaging 2003 | MCITP:EA, SA, EST | MCTS: a'plenty | MCDST
          Vendor Neutral Certifications: CWNA
          Blog: www.TheNubbyAdmin.com || Twitter: @Nonapeptide || GTalk, Reader and Google+: [email protected] || Skype: Wesley.Nonapeptide
          Goofy kitten avatar photo from Troy Snow: flickr.com/photos/troysnow/

          Comment


          • #6
            Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

            Only two hands. I try not to externalize my stress when dealing with issues (after all, the fireman at the scene of a fire can't be running around screaming in a panic). I stay cool until the issue is resolved and then I collapse in a quivering heap. LOL.

            Comment


            • #7
              Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

              3,500 Domains
              500,000 + Users (with plans to add a further 200,000+)
              200,000 + Curriculum PCs (with another 100-150,000 PC/laptops on the way)
              10,000 + Curriculum Server
              65,000 + Laptops
              10,000 + WAPs (and 1,800 Authentication Servers)
              2,000 + Admin Servers
              9,000 Admin PCs
              320 Specialist Techs (specifically to support the Admin networks)
              500 - 600 local school techs

              Interesting, eh.
              1 1 was a racehorse.
              2 2 was 1 2.
              1 1 1 1 race 1 day,
              2 2 1 1 2

              Comment


              • #8
                Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                Originally posted by biggles77 View Post
                3,500 Domains
                500,000 + Users (with plans to add a further 200,000+)
                200,000 + Curriculum PCs (with another 100-150,000 PC/laptops on the way)
                10,000 + Curriculum Server
                65,000 + Laptops
                10,000 + WAPs (and 1,800 Authentication Servers)
                2,000 + Admin Servers
                9,000 Admin PCs
                320 Specialist Techs (specifically to support the Admin networks)
                500 - 600 local school techs

                Interesting, eh.
                ... OMFGWTFBBQ...

                Are you the top sheepdog?
                ** Remember to give credit where credit is due and leave reputation points where appropriate **

                Comment


                • #9
                  Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                  Nope, I is a lacky down the bottom of the tree.
                  1 1 was a racehorse.
                  2 2 was 1 2.
                  1 1 1 1 race 1 day,
                  2 2 1 1 2

                  Comment


                  • #10
                    Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                    3500 domains?
                    Gareth Howells

                    BSc (Hons), MBCS, MCP, MCDST, ICCE

                    Any advice is given in good faith and without warranty.

                    Please give reputation points if somebody has helped you.

                    "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb.

                    "Everything that lives and moves will be food for you." (Genesis 9:3) - For every animal you don't eat, I'm going to eat three.

                    Comment


                    • #11
                      Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                      Wow, hats off to you biggles. I think you win the prize for the largest IT environment.

                      Comment


                      • #12
                        Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                        Have to agree.
                        How many forests, if you can answer.
                        cheers
                        Andy

                        Please read this before you post:


                        Quis custodiet ipsos custodes?

                        Comment


                        • #13
                          Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                          I don't have a single domain or forest to manage...
                          But Biggles, Isn't that a bit much? Are you covering whole Australia?
                          Marcel
                          Technical Consultant
                          Netherlands
                          http://www.phetios.com
                          http://blog.nessus.nl

                          MCITP(EA, SA), MCSA/E 2003:Security, CCNA, SNAF, DCUCI, CCSA/E/E+ (R60), VCP4/5, NCDA, NCIE - SAN, NCIE - BR, EMCPE
                          "No matter how secure, there is always the human factor."

                          "Enjoy life today, tomorrow may never come."
                          "If you're going through hell, keep going. ~Winston Churchill"

                          Comment


                          • #14
                            Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                            Originally posted by biggles77 View Post
                            3,500 Domains
                            500,000 + Users (with plans to add a further 200,000+)
                            200,000 + Curriculum PCs (with another 100-150,000 PC/laptops on the way)
                            10,000 + Curriculum Server
                            65,000 + Laptops
                            10,000 + WAPs (and 1,800 Authentication Servers)
                            2,000 + Admin Servers
                            9,000 Admin PCs
                            320 Specialist Techs (specifically to support the Admin networks)
                            500 - 600 local school techs

                            Interesting, eh.
                            Now I understand why are you complaining of being tired all the time !!

                            Sorin Solomon


                            In order to succeed, your desire for success should be greater than your fear of failure.
                            -

                            Comment


                            • #15
                              Re: "How many IT people are in your org?" or "What's your IT person to user ratio?"

                              Originally posted by biggles77 View Post
                              3,500 Domains
                              500,000 + Users (with plans to add a further 200,000+)
                              200,000 + Curriculum PCs (with another 100-150,000 PC/laptops on the way)
                              10,000 + Curriculum Server
                              65,000 + Laptops
                              10,000 + WAPs (and 1,800 Authentication Servers)
                              2,000 + Admin Servers
                              9,000 Admin PCs
                              320 Specialist Techs (specifically to support the Admin networks)
                              500 - 600 local school techs

                              Interesting, eh.
                              Government workers always ruin the averages curve.
                              Wesley David
                              LinkedIn | Careers 2.0
                              -------------------------------
                              Microsoft Certifications: MCSE 2003 | MCSA:Messaging 2003 | MCITP:EA, SA, EST | MCTS: a'plenty | MCDST
                              Vendor Neutral Certifications: CWNA
                              Blog: www.TheNubbyAdmin.com || Twitter: @Nonapeptide || GTalk, Reader and Google+: [email protected] || Skype: Wesley.Nonapeptide
                              Goofy kitten avatar photo from Troy Snow: flickr.com/photos/troysnow/

                              Comment

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