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  • Vista SP1 failed to install

    Hello,

    I've reinstalled my HP paviljon after a defect HDD.

    When trying to install SP1 manually and via Windows Update is is failing every time.

    I also getting the error: NToskrnl.exe, status: 0xc00000098

    Can someone please help me with this?

    Best regards,

    Joost Lauwen

  • #2
    Re: Vista SP1 failed to install

    Have you followed the link from the error code on the updates page? Microsoft usually have some good troubleshooting info for update failures.

    Regarding the ntoskrnl error, run a system repair and see if it fixes it. Do this first, then try to reinstall SP1.
    Last edited by Blood; 9th January 2012, 14:49. Reason: spelling
    A recent poll suggests that 6 out of 7 dwarfs are not happy

    Comment


    • #3
      Re: Vista SP1 failed to install

      Have you tried installing SP2 instead of SP1?
      1 1 was a racehorse.
      2 2 was 1 2.
      1 1 1 1 race 1 day,
      2 2 1 1 2

      Comment


      • #4
        Re: Vista SP1 failed to install

        Originally posted by Blood View Post
        Have you followed the link from the error code on the updates page? Microsoft usually have some good troubleshooting info for update failures.

        Regarding the ntoskrnl error, run a system repair and see if it fixes it. Do this first, then try to reinstall SP1.
        Yes, but it is a standard error-code without any good solutions. I've reinstalled Vista completely, ending with the same problem installing SP2

        Originally posted by biggles77 View Post
        Have you tried installing SP2 instead of SP1?
        You must first install sp1 before installing sp2.

        I've found an DVD of Vista with SP1, so hopefully this will help.

        Comment


        • #5
          Re: Vista SP1 failed to install

          Which error code is reported? Did you follow any instructions?

          When you reinstalled did you format the disk first?
          A recent poll suggests that 6 out of 7 dwarfs are not happy

          Comment


          • #6
            Re: Vista SP1 failed to install

            Originally posted by Blood View Post
            Which error code is reported? Did you follow any instructions?

            When you reinstalled did you format the disk first?
            I do not know the error-code anymore.

            The disk was formatted before reinstalling windows.

            With the other CD( Vista incl SP1) i have a new problem:

            After installing Vista the setup says:
            Code:
            windows cannot configure windows to run on this computers hardware
            I'm having a HP Paviljon a6640nl

            Comment


            • #7
              Re: Vista SP1 failed to install

              HAve you contacted HP?
              Tom Jones
              MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
              PhD, MSc, FIAP, MIITT
              IT Trainer / Consultant
              Ossian Ltd
              Scotland

              ** Remember to give credit where credit is due and leave reputation points where appropriate **

              Comment


              • #8
                Re: Vista SP1 failed to install

                Originally posted by Ossian View Post
                HAve you contacted HP?
                They say that we have to use the orginal HP recovery disks, otherwise they won't give any support.

                The problem is that the original harddisk is defect and cannot be read.

                Comment


                • #9
                  Re: Vista SP1 failed to install

                  Have you tried installing the service pack after performing a 'clean boot'? A clean boot is where you disable everything in the startup tab of MSConfig and disable all non-Microsoft services.

                  Start > Run > msconfig > Enter

                  Disable the above, then reboot and try again.
                  A recent poll suggests that 6 out of 7 dwarfs are not happy

                  Comment


                  • #10
                    Re: Vista SP1 failed to install

                    Originally posted by toostje_85 View Post
                    The problem is that the original harddisk is defect and cannot be read.
                    Buy a new hard drive. It is not worth fixing it as the problem may occur again.
                    A recent poll suggests that 6 out of 7 dwarfs are not happy

                    Comment


                    • #11
                      Re: Vista SP1 failed to install

                      Originally posted by toostje_85
                      You must first install sp1 before installing sp2.
                      Thanks, didn't know that. Assumed it was like previous MS SPs where you could install the latest version and it included the previous SP changes. Wish they would be more consistant with the SP installs.

                      For future reference to try and get a SP to install, turn on Automatic Updates and set the Update Time to the next nearest hour. At 15 to 20 minutes past that hour, reset the update time to the next hour and see if the SP will install. This has worked several times for me when the manual install or the various fixes suggested on Google would not work.

                      Can you purchase the Recovery CDs OR you can install a copy of Windows 7. It may have the appropriate drivers needed already incorporated in the install DVD. Next time you try an install have your phone ready to take a photo of any installation errors. They can either be uploaded here or used to Google for the error.
                      Last edited by biggles77; 10th January 2012, 13:52.
                      1 1 was a racehorse.
                      2 2 was 1 2.
                      1 1 1 1 race 1 day,
                      2 2 1 1 2

                      Comment


                      • #12
                        Re: Vista SP1 failed to install

                        Originally posted by Blood View Post
                        Buy a new hard drive. It is not worth fixing it as the problem may occur again.
                        The hard disk is already replaced. I'm using the new one right now

                        Comment


                        • #13
                          Re: Vista SP1 failed to install

                          And how is it going?
                          A recent poll suggests that 6 out of 7 dwarfs are not happy

                          Comment


                          • #14
                            Re: Vista SP1 failed to install

                            Originally posted by Blood View Post
                            And how is it going?
                            Installed windows 7 without any problem. I think the HP-computer needed the HP Recovery Disc.

                            Installing the HP paviljon with Vista incl SP1 didn't work. After installation is said something like "Windows cannot run with this hardware setup"

                            Comment


                            • #15
                              Re: Vista SP1 failed to install

                              And has Windows 7 SP1 installed ok?

                              It is curious why the Vista SP would not install.
                              A recent poll suggests that 6 out of 7 dwarfs are not happy

                              Comment

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