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Blue Screen Error with Vista SP1

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  • Blue Screen Error with Vista SP1

    I have a laptop that intermitently has a blue screen error. I am using Vista Business SP 1 32 bit on a HP 2710p laptop. I believe it is a memory issue although I have ran tests and diagnostics on the memory and it says it is OK. I am including the error report, any help would be appreciated.
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007f
    BCP1: 00000008
    BCP2: 803D3130
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Users\greg\AppData\Local\Temp\WER6180.tmp.versi on.txt

  • #2
    Re: Blue Screen Error with Vista SP1

    Have you used the debugging tools (WinDbg) to analyse the crashdump files?

    This usually tells you exacly which device caused the BSOD.


    • #3
      Re: Blue Screen Error with Vista SP1

      You can download them here;


      • #4
        Re: Blue Screen Error with Vista SP1

        Are you running the latest version of the Vista compatible drivers for your hardware?
        Gareth Howells

        BSc (Hons), MBCS, MCP, MCDST, ICCE

        Any advice is given in good faith and without warranty.

        Please give reputation points if somebody has helped you.

        "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb.

        "Everything that lives and moves will be food for you." (Genesis 9:3) - For every animal you don't eat, I'm going to eat three.


        • #5
          Re: Blue Screen Error with Vista SP1

          I did a crashdump analysis and it is probably caused by : NETw4v32.sys ( NETw4v32+6682 ) - Intel® Wireless WiFi Link Adapter/Driver

          … I would check out if the drivers you are using are vista compatible (perhaps disable this device, and see if the problem goes away – then upgrade to latest drivers)

          If not, then probably a memory or other hardware fault.

          Loading Dump File Desktop\Mini111808-01.dmp
          Mini Kernel Dump File: Only registers and stack trace are available
          Symbol search path is: SRV*C:\Websymbols*
          Executable search path is:
          Windows Server 2008/Windows Vista SP1 Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
          Product: WinNt, suite: TerminalServer SingleUserTS
          Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612
          Machine Name:
          Kernel base = 0x81c34000 PsLoadedModuleList = 0x81d4bc70
          Debug session time: Tue Nov 18 23:52:43.364 2008 (GMT+0)
          System Uptime: 1 days 10:19:27.710
          Loading Kernel Symbols
          .................................................. .............
          .................................................. ..............
          Loading User Symbols
          Loading unloaded module list
          Unable to load image \SystemRoot\system32\DRIVERS\NETw4v32.sys, Win32 error 0n2
          *** WARNING: Unable to verify timestamp for NETw4v32.sys
          *** ERROR: Module load completed but symbols could not be loaded for NETw4v32.sys
          ************************************************** *****************************
          * *
          * Bugcheck Analysis *
          * *
          ************************************************** *****************************
          Use !analyze -v to get detailed debugging information.
          BugCheck 1000007F, {8, 803d3130, 0, 0}
          Unable to load image \SystemRoot\system32\DRIVERS\dne2000.sys, Win32 error 0n2
          *** WARNING: Unable to verify timestamp for dne2000.sys
          *** ERROR: Module load completed but symbols could not be loaded for dne2000.sys
          *** WARNING: Unable to verify timestamp for CVPNDRVA.sys
          *** ERROR: Module load completed but symbols could not be loaded for CVPNDRVA.sys
          Probably caused by : NETw4v32.sys ( NETw4v32+6682 )
          Followup: MachineOwner
          1: kd> !analyze -v
          ************************************************** *****************************
          * *
          * Bugcheck Analysis *
          * *
          ************************************************** *****************************
          UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
          This means a trap occurred in kernel mode, and it's a trap of a kind
          that the kernel isn't allowed to have/catch (bound trap) or that
          is always instant death (double fault). The first number in the
          bugcheck params is the number of the trap (8 = double fault, etc)
          Consult an Intel x86 family manual to learn more about what these
          traps are. Here is a *portion* of those codes:
          If kv shows a taskGate
          use .tss on the part before the colon, then kv.
          Else if kv shows a trapframe
          use .trap on that value
          .trap on the appropriate frame will show where the trap was taken
          (on x86, this will be the ebp that goes with the procedure KiTrap)
          kb will then show the corrected stack.
          Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
          Arg2: 803d3130
          Arg3: 00000000
          Arg4: 00000000
          Debugging Details:

          BUGCHECK_STR: 0x7f_8
          PROCESS_NAME: System
          CURRENT_IRQL: 2
          LAST_CONTROL_TRANSFER: from 8e00a682 to 82286336
          803ea008 8e00a682 803ea078 00000090 32746e49 ndis!NdisAllocateMemoryWithTag+0xb
          WARNING: Stack unwind information not available. Following frames may be wrong.
          803ea028 8e00ab0f 803ea078 00000090 32746e49 NETw4v32+0x6682
          803ea040 8e00c07c 803ea078 00000090 00000000 NETw4v32+0x6b0f
          803ea088 8e09fe55 8685ae78 86234080 a4b7d420 NETw4v32+0x807c
          803ea0e4 8e00d4b4 8685ae78 854b0a40 00000000 NETw4v32+0x9be55
          803ea10c 8e00d6ea 85ffbaa0 854b0a40 803ea138 NETw4v32+0x94b4
          803ea11c 8e00d2dd 854b0a40 859dbfb0 85ff8db8 NETw4v32+0x96ea
          803ea138 8e09b75d 8600aaa0 000000d0 00000000 NETw4v32+0x92dd
          803ea178 8e0051cb 8600aa88 a4b7d420 a4b7d420 NETw4v32+0x9775d
          803ea1cc 8234b5c4 85ff8db8 85ff8dd8 00000000 NETw4v32+0x11cb
          803ea1f4 82280585 85cdc438 a4b7d420 00000000 ndis!ndisMSendNBLToMiniport+0xb4
          803ea214 822805a8 a4b7d420 a4b7d420 00000000 ndis!ndisFilterSendNetBufferLists+0x8b
          803ea22c a6ac6263 80e336a0 a4b7d420 00000000 ndis!NdisFSendNetBufferLists+0x18
          803ea25c a6ac6475 00000001 803ea400 803ea300 nwifi!Dot11OnDisassociate+0x183
          803ea404 a6ac9bf4 80f0b008 85cdc438 80f0b008 nwifi!Dot11FlushIntermediateSendQueue+0x85
          803ea428 a6ac9c67 00000000 00000000 85cdc438 nwifi!MP6SendNBLInternal+0xe4
          803ea440 a6accc13 80f0b008 847a6440 00000000 nwifi!MP6Send+0x67
          803ea458 82280638 80f1ec08 847a6440 00000000 nwifi!FilterSendNetBufferLists+0x19
          803ea474 822a8d9b 847a6440 847a6440 00000000 ndis!ndisSendNBLToFilter+0x87
          803ea4b4 822a8cc7 85cdc438 003ea518 00000001 ndis!ndisMSendPacketsToNetBufferLists+0x92
          803ea4f0 8234c6db 8574e528 803ea518 00000001 ndis!ndisSendPacketsWithPause+0x236
          803ea50c 8234f721 8574e528 a4b08c38 803ea574 ndis!ndisSendWithPause+0x48
          803ea51c 8e3447ad 803ea550 8574e528 a4b08c38 ndis!NdisSend+0xf
          803ea574 8e340133 a4b08c8c a4b08c38 c0a8636e dne2000+0x167ad
          803ea5b0 a741ab4d 89bed7d8 852e7020 a4b07ab8 dne2000+0x12133
          803ea604 a740ca11 852e7020 85ecbdb0 84778020 CVPNDRVA+0xfb4d
          803ea608 852e7020 85ecbdb0 84778020 85343110 CVPNDRVA+0x1a11
          803ea60c 85ecbdb0 84778020 85343110 a4b08c38 0x852e7020
          803ea610 84778020 85343110 a4b08c38 00000001 0x85ecbdb0
          803ea614 85343110 a4b08c38 00000001 a740c279 0x84778020
          803ea618 a4b08c38 00000001 a740c279 852e7020 0x85343110
          803ea61c 00000000 a740c279 852e7020 84778020 0xa4b08c38

          STACK_COMMAND: kb
          8e00a682 ?? ???
          SYMBOL_NAME: NETw4v32+6682
          FOLLOWUP_NAME: MachineOwner
          MODULE_NAME: NETw4v32
          IMAGE_NAME: NETw4v32.sys
          DEBUG_FLR_IMAGE_TIMESTAMP: 4728cb2c
          FAILURE_BUCKET_ID: 0x7f_8_NETw4v32+6682
          BUCKET_ID: 0x7f_8_NETw4v32+6682
          Followup: MachineOwner
          1: kd> lmvm NETw4v32
          start end module name
          8e004000 8e233000 NETw4v32 T (no symbols)
          Loaded symbol image file: NETw4v32.sys
          Image path: \SystemRoot\system32\DRIVERS\NETw4v32.sys
          Image name: NETw4v32.sys
          Timestamp: Wed Oct 31 18:36:28 2007 (4728CB2C)
          CheckSum: 00234263
          ImageSize: 0022F000
          Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4


          • #6
            Re: Blue Screen Error with Vista SP1

            The problem seems to be with driver. You can check with your laptop vendor for a latest version of wifi adapter driver. SP1 also will make very good performance improvements.
            Mohan Mathew[VU3MMU]
            MCITP [AD]


            • #7
              Re: Blue Screen Error with Vista SP1

              I'm getting a similar error on my wife's brand-new PC with Vista. The blue screen pops up during all shutdowns and restarts. During shutdowns, after the blue screen appears, I have to hold down the power button to turn off the machine. For restarts, sometimes the computer restarts after displaying the blue screen and sometimes I have to hold down the power button to turn off the computer and then press it again to start up.

              When I boot up in Safe Mode, the problem does NOT occur, so that means some application runs at startup that is not shutting down properly. I went through MsConfig and looked at the Startup programs. I unchecked the first 6 of the 12 programs, restarted (so the changes would take effect), and then restarted again (to see if the problem occurred). I still saw the blue screen, so that eliminated those 6 startup programs as the cause. I eliminated the remaining startup programs the same way and then did the same for all the items listed under Services in MsConfig. Still no luck.

              What else could be run during startup that's not run in Safe mode? Vista doesn't seem to have a step-by-step confirmation option for startup, and there is no .dbg file produced (as far as I can tell), so I'm at a loss to determine the cause of the problem. Any suggestions would be appreciated.


              • #8
                Re: Blue Screen Error with Vista SP1

                You could take a look at the processes that are running and see if that sheds any light. Something may jump out at you.