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  • Grey screen after logon

    Hi all,

    Not too sure if anyone has experienced this but it seems to happen on occasion. Windows 7 x64 boots fine and then the user logs in. After they login you get a grey screen with the start button and thats it. You can ctrl alt and delete to the task manager but it doesnt start task manager. The only thing to do is hard poweroff the workstation and then it boots fine.

    I have updated the display drivers the gfx card is a NVIDIA Quadro 2000 but this didnt make a difference. Just to confirm - this isnt the grey screen with lines on which some people have reported you can see the desktop all be it its grey and empty and you can see the start bar.

    Thanks in advance

  • #2
    Re: Grey screen after logon

    is this a domain-based workstation?
    does it happen with all users, or is it restricted to one user?
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    • #3
      Re: Grey screen after logon

      What happens in safe mode?
      If you can get in to safe mode, check for viruses and malware, also change the graphics card driver to "Standard VGA" and see if things work
      Tom Jones
      MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
      PhD, MSc, FIAP, MIITT
      IT Trainer / Consultant
      Ossian Ltd
      Scotland

      ** Remember to give credit where credit is due and leave reputation points where appropriate **

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      • #4
        Re: Grey screen after logon

        Use the Computer Management console on another computer to check the Event Logs on this one. It sounds like you have something running at startup that's hanging the system. You can also remotely connect to that computers' registry via regedit on your machine. Just bore down to HKLM\software\Microsoft\Windows\CurrentVersion\Run to see what runs at Startup. If you see something suspicious, export the Run key (backing it up), then delete the entry you think may be causing the problem and reboot. But check the Event Logs first.

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        • #5
          Re: Grey screen after logon

          Sorry guys, Ive been away. I also stated that you get the start button - well you dont. All you get is a grey screen with the lower windows bar. I will check whats been reccomended and see if I can get any further with it.

          It is only 1 user on one workstation - the only problem is its not 100% of the time typical intermittant problem

          Thanks again - will report back any findings

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          • #6
            Re: Grey screen after logon

            OK, to clarify:
            Same user, different workstation = OK?
            Different user, same workstation = OK?

            If so, must be in user profile - delete and start again?
            Tom Jones
            MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
            PhD, MSc, FIAP, MIITT
            IT Trainer / Consultant
            Ossian Ltd
            Scotland

            ** Remember to give credit where credit is due and leave reputation points where appropriate **

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            • #7
              Re: Grey screen after logon

              Do you happen to have a second remote control tool such as tivoli?
              It sounds like software collision.

              J.

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              • #8
                Re: Grey screen after logon

                Yeah Im starting to think its the users profile related. Unfortunatly Im yet to get in on the PC and delete it (the profile) to check as they are always busy and unable to relinquish thier workstation.

                As for the rdp port problem, again its not really an issue it was just a bit of a "quirky" problem. Yet to revisit this and will probably try and resolve both issues at the same time - when I can

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