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  • Locking System

    OK,

    So I have a new system ... on paper a really good one. Basic spec is:

    * P8Z68-V motherboard
    * Intel i7 2600K
    * 16Gb Corsair Vengeance RAM
    * 120GB Corsair Force 3 SSD (C: )
    * 1TB WD SATA III HD
    * LG BluRay Drive
    * nVidia GTX 480 1280MB Graphics
    * Windows 7 Pro 64Bit, SP1, fully patched.

    Basically that's about it (at least I can't think of much else) ... the motherboard, CPU, o/c cooler & 8Gb of the RAM were bought as an overclocked bundle from Scan but nothing is overclocked right now (all running at standard speed).

    I'm getting lockups. Usually they last about 2 minutes then everything's OK, occasionally the lockup is permanent forcing a hard reset. During lockup I can move the mouse around and icons will flicker under the mouse pointer but nothing happens ... if I click several things (say double-click My Computer, click the Orb and switch to another app nothing will happen until the end of the lockup when it all happens at once.

    I've had the system running with 2 monitors because I wanted one monitor to display task manager and Asus Sensor Recorder whilst lockups occurred. I have not managed to detect anything amiss indeed it is clear that monitoring and Task Manager keep on running ... I just can't do anything. Typically it seems to be related to the use of Firefox so I installed Opera ... that locks too.

    I believe (but cannot be sure) that this is in some way driver related but I'd like some advice as to how to proceed, how to determine (if possible) what the problem is, whether it actually is hardware, software or driver.

    I know it isn't the video card because it happened before I had that card (using the onboard video).

    Any suggestions?

    Keke
    Last edited by biggles77; 2nd September 2011, 16:08. Reason: Fix :) smilie issue
    J C Rocks (An Aspiring Author's Journey)
    The Abyssal Void War: Stars, Hide Your Fires

  • #2
    Re: Locking System

    Have you looked at disk activity and response times during the lockup? I know it's an SSD but if it's faulty the maybe it's causing the issue.

    Have you tried pulling the network connection when it freezes?

    Have you run memory diagnostics?

    Are you adverse to doing a reformat and reinstall? Might be quicker doing that then troubleshooting a driver issue... not that we know what the issue is.

    Just some random ideas.
    Regards,
    Jeremy

    Network Consultant/Engineer
    Baltimore - Washington area and beyond
    www.gma-cpa.com

    Comment


    • #3
      Re: Locking System

      Originally posted by JeremyW View Post
      Have you looked at disk activity and response times during the lockup? I know it's an SSD but if it's faulty the maybe it's causing the issue.

      Are you adverse to doing a reformat and reinstall? Might be quicker doing that then troubleshooting a driver issue... not that we know what the issue is.
      It's possible I suppose but unlikely since I initially had a 60GB SSD then upgraded to 120GB (both Corsair's admittedly) because I wanted more C: drive space ... that involved a rebuild & both had the same symptoms.

      Originally posted by JeremyW View Post
      Have you tried pulling the network connection when it freezes?

      Have you run memory diagnostics?
      Will try both this evening.

      Thx

      Keke



      Just some random ideas.[/QUOTE]
      J C Rocks (An Aspiring Author's Journey)
      The Abyssal Void War: Stars, Hide Your Fires

      Comment


      • #4
        Re: Locking System

        Have you run a good RAM tester?
        Also have you checked any hardware logs on the MoBo?

        Anything in event logs?
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment


        • #5
          Re: Locking System

          Originally posted by Kyuuketsuki View Post
          Will try both this evening.
          Two cycles of the latest Memtest86+ with no issues at all and removing the NIC cable when a lock up had no effect.

          Originally posted by Ossian View Post
          Have you run a good RAM tester?
          Also have you checked any hardware logs on the MoBo?
          Anything in event logs?
          I can't find any event logs on the motherboard and no ... not really, there seems to be a "space" where little is happening but no errors or anything to indicate what is locking.

          EDIT: Ah! Turns out there is something in the event logs, two errors no idea how I missed them (sorry)!

          Code:
          Log Name:      System
          Source:        Service Control Manager
          Date:          03/09/2011 16:53:04
          Event ID:      7000
          Task Category: None
          Level:         Error
          Keywords:      Classic
          User:          N/A
          Computer:      AR-DRACO-W7
          Description:
          The TBPanel service failed to start due to the following error: 
          The system cannot find the file specified.
          Event Xml:
          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
            <System>
              <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
              <EventID Qualifiers="49152">7000</EventID>
              <Version>0</Version>
              <Level>2</Level>
              <Task>0</Task>
              <Opcode>0</Opcode>
              <Keywords>0x8080000000000000</Keywords>
              <TimeCreated SystemTime="2011-09-03T15:53:04.526014600Z" />
              <EventRecordID>592611</EventRecordID>
              <Correlation />
              <Execution ProcessID="732" ThreadID="736" />
              <Channel>System</Channel>
              <Computer>AR-DRACO-W7</Computer>
              <Security />
            </System>
            <EventData>
              <Data Name="param1">TBPanel</Data>
              <Data Name="param2">%%2</Data>
            </EventData>
          </Event>
          
          
          
          Log Name:      System
          Source:        iaStor
          Date:          03/09/2011 16:56:27
          Event ID:      9
          Task Category: None
          Level:         Error
          Keywords:      Classic
          User:          N/A
          Computer:      AR-DRACO-W7
          Description:
          The device, \Device\Ide\iaStor0, did not respond within the timeout period.
          Event Xml:
          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
            <System>
              <Provider Name="iaStor" />
              <EventID Qualifiers="49156">9</EventID>
              <Level>2</Level>
              <Task>0</Task>
              <Keywords>0x80000000000000</Keywords>
              <TimeCreated SystemTime="2011-09-03T15:56:27.793915900Z" />
              <EventRecordID>592668</EventRecordID>
              <Channel>System</Channel>
              <Computer>AR-DRACO-W7</Computer>
              <Security />
            </System>
            <EventData>
              <Data>\Device\Ide\iaStor0</Data>
              <Binary>0F0028000100000000000000090004C011111111090004C0010000000000000067452301EFCDAB89010000000100CCCC2A00B0CD80032000000000003C00000000000000DF779E64000000007EAABC7E</Binary>
            </EventData>
          </Event>
          I'm thinking of subscribing to TechNet pro ... if I do I will rebuild my system and apply a minimal set of drivers, subsequently installing new drivers in the hope of finding it.

          Keke
          Last edited by Kyuuketsuki; 3rd September 2011, 17:17.
          J C Rocks (An Aspiring Author's Journey)
          The Abyssal Void War: Stars, Hide Your Fires

          Comment


          • #6
            Re: Locking System

            Have you tried setting the BIOS to use system defaults? Can't remember the correct name but it is sort of like Safe Mode for the BIOS. I know you said it isn't presently overclocked but you haven't said which BIOS settings were used.

            Also download the latest Firmware and Flash the BIOS.

            What size are the RAM modules? 2 x 8GB or 4 x 4GB? Was the RAM purchased in asingle pack or as individual pieces? Have you tried leaving just 1 module installed and then run it.
            Is the RAM setup for Dual Channel operation?

            Does the onboard video automatically disabled when you install the nVidia or is there a BIOS setting to disable it?
            1 1 was a racehorse.
            2 2 was 1 2.
            1 1 1 1 race 1 day,
            2 2 1 1 2

            Comment


            • #7
              Re: Locking System

              Originally posted by biggles77 View Post
              Have you tried setting the BIOS to use system defaults? Can't remember the correct name but it is sort of like Safe Mode for the BIOS. I know you said it isn't presently overclocked but you haven't said which BIOS settings were used.
              Yes I set the system to defaults, pretty much what it's running on now.

              Originally posted by biggles77 View Post
              Also download the latest Firmware and Flash the BIOS.
              Yes.

              Originally posted by biggles77 View Post
              What size are the RAM modules? 2 x 8GB or 4 x 4GB? Was the RAM purchased in asingle pack or as individual pieces? Have you tried leaving just 1 module installed and then run it.
              But it's passed all memory tests!

              Originally posted by biggles77 View Post
              Is the RAM setup for Dual Channel operation?
              Yes

              Originally posted by biggles77 View Post
              Does the onboard video automatically disabled when you install the nVidia or is there a BIOS setting to disable it?
              Auto-switchover.

              Keke
              J C Rocks (An Aspiring Author's Journey)
              The Abyssal Void War: Stars, Hide Your Fires

              Comment


              • #8
                Re: Locking System

                Originally posted by Kyuuketsuki
                But it's passed all memory tests!
                I didn't say anything about faulty memory. Just try what I suggest, run the machine with ONE stick of RAM and post back with the results. The RAM may be incompatible with the motherboard. Been there, had that.
                1 1 was a racehorse.
                2 2 was 1 2.
                1 1 1 1 race 1 day,
                2 2 1 1 2

                Comment


                • #9
                  Re: Locking System

                  Originally posted by biggles77 View Post
                  I didn't say anything about faulty memory. Just try what I suggest, run the machine with ONE stick of RAM and post back with the results. The RAM may be incompatible with the motherboard. Been there, had that.
                  Whilst I am entirely willing to do this it's really not likely as I bought the memory (at least the first 8GB) with the bundle supplied by Scan and the second 8GB is identical to the ones supplied.

                  Keke
                  J C Rocks (An Aspiring Author's Journey)
                  The Abyssal Void War: Stars, Hide Your Fires

                  Comment


                  • #10
                    Re: Locking System

                    Memory can be funny, with sticks of the same type (identical product numbers) behaving differently. Also dodgy memory (or dodgy connection between the RAM holder and the MoBo can act ok for a while, then fail when something heats up too much

                    It is worth a try -- how long will it take to remove 3 sticks and turn the machine back on?
                    Tom Jones
                    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                    PhD, MSc, FIAP, MIITT
                    IT Trainer / Consultant
                    Ossian Ltd
                    Scotland

                    ** Remember to give credit where credit is due and leave reputation points where appropriate **

                    Comment


                    • #11
                      Re: Locking System

                      Originally posted by Ossian View Post
                      It is worth a try -- how long will it take to remove 3 sticks and turn the machine back on?
                      OK ... on a training course right now but will do that tonight

                      EDIT: Posted a summary of my problems on the ASUS forum and someone suggested a BIOS level issue with SSD's which can be resolved by switching the port in question to hot-swappable ... no idea why that works but so far (2 reboots later) it does seem to be.

                      Keke
                      Last edited by Kyuuketsuki; 5th September 2011, 22:29.
                      J C Rocks (An Aspiring Author's Journey)
                      The Abyssal Void War: Stars, Hide Your Fires

                      Comment


                      • #12
                        FIXED: Locking System

                        So yeah,

                        The problem apprears to be entirely solved now.

                        Apparently it is a known issue with some (Corsair only?) SSD's and is resolved by applying one or both of the following fixes:
                        • Switch the port in question to hot-swappable.
                        • Apply the "ssd lpm fix".

                        The SSD LPM fix is a registry hack:

                        Code:
                        Windows Registry Editor Version 5.00
                        [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStor\Parameters\Port0]
                        "LPM"=dword:00000000
                        "LPMDSTATE"=dword:00000000
                        "DIPM"=dword:00000000
                        I have no real idea why either of these work but I applied the first fix which resolved the real issue but I was still getting some minor delays (occasional 10 second freezes). I then applied the second fix (registry) and that resolved the issue completely.

                        Thanks to those who made suggestions, I know they weren't the fix in the end but I figure it's worth posting what did fix the issue for any others who might get the problem.

                        Keke
                        J C Rocks (An Aspiring Author's Journey)
                        The Abyssal Void War: Stars, Hide Your Fires

                        Comment


                        • #13
                          Re: Locking System

                          Thanks for letting us know how you solved it!
                          Regards,
                          Jeremy

                          Network Consultant/Engineer
                          Baltimore - Washington area and beyond
                          www.gma-cpa.com

                          Comment

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