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  • Odd Web Site Problems

    Info:
    (3) HP Pavilion Slimline Workstations w/Windows 7 Home Premium (64bit)
    (1) Custom built box w/Windows XPP SP3
    Small business network with (1) application server and (1) file server

    Description:
    When attempting to produce a quote from Foremost Flood Insurance, MSIE 8 will completely freeze on 2 of the Win 7 workstations. However, on the 3rd Win 7 workstation, you can complete the quote and print it. I believe the XPP workstation completes the procedure and prints also.

    For several weeks, I would simply reset MSIE settings to default, and the workstation would complete the task. This not longer resolves the issue, and the problem popped up on a 2nd workstation this week.

    To date I have verified all MSIE settings are identical on each Win 7 workstation. I have enabled compatibility view for all Web sites, added certain sites to the Trusted list, disabled the pop up stopper, and disabled Protected mode.

    When she loads the page that has the option to print the quote, the View/Print Quote button is grayed out, and as soon as the top header of the page loads, MSIE 8 locks up... I presume that there is some type of coding issue in the top header of the page, because it contains the site menus.
    **************************************

    This issue is driving me nuts... At least one person in the office requires access to the Foremost Web site. At this time, she must go to another office, access the Foremost site to print a quote and complete the policy application. And the problem has shown up on the 2nd workstation she used.

    Can anyone assist with this please?
    Dell Registered Partner
    Acronis Fulfillment Partner
    Netgear Powershift Partner
    GFi Authorized Reseller
    Check Point Partner

  • #2
    Re: Odd Web Site Problems

    So, at this point I have just read that Windows 7 can now run in XP Mode without hardware virtualization.

    Anyone have any thoughts on that?

    Perhaps that configuration would resolve the issue...

    A link to the article.
    Dell Registered Partner
    Acronis Fulfillment Partner
    Netgear Powershift Partner
    GFi Authorized Reseller
    Check Point Partner

    Comment


    • #3
      Re: Odd Web Site Problems

      XPMode will run a virtual XP box inside Win7 and make it relatively transparent to the user, so if your specific site works under XP (on whichever version of IE you choose), that is definitely an option.

      It costs you nothing except time to try it out
      Tom Jones
      MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
      PhD, MSc, FIAP, MIITT
      IT Trainer / Consultant
      Ossian Ltd
      Scotland

      ** Remember to give credit where credit is due and leave reputation points where appropriate **

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      • #4
        Re: Odd Web Site Problems

        I forgot to include some information...

        We even installed the latest version of Firefox. After logging into the Web site, the only viewable section of the site is the left side navigation. No other section of any page displays.

        This really is the oddest problem I've seen for many years!
        ************************

        At this point I'm inclined to put that old XP box in her office...
        Dell Registered Partner
        Acronis Fulfillment Partner
        Netgear Powershift Partner
        GFi Authorized Reseller
        Check Point Partner

        Comment


        • #5
          Re: Odd Web Site Problems

          Do you have anyway of taking the machine to a different network, someones home maybe, and testing it there???

          Do you have a wireless USB dongle tht you could use.

          I'm thinkng along the lines of maybe some internet problem with the main line, possible ACLS, proxy, firewall, etc, etc, etc.

          Comment


          • #6
            Re: Odd Web Site Problems

            Have you tried using the 32bit version of Internet Explorer?
            1 1 was a racehorse.
            2 2 was 1 2.
            1 1 1 1 race 1 day,
            2 2 1 1 2

            Comment


            • #7
              Re: Odd Web Site Problems

              As far as removing the workstation to test on another network, we can access the site on another Win 7 box and the XP box. I don't think there are any network issues causing this. Besides, it's a simple standard network configuration. It has 4 workstations, a Netgear switch, and a Motorola DSL modem. There's nothing fancy about it.

              I have not tried tried the 32bit version. So I presume one goes to Microsoft and downloads and installs MSIE 8 for Win 7 32bit correct?
              Dell Registered Partner
              Acronis Fulfillment Partner
              Netgear Powershift Partner
              GFi Authorized Reseller
              Check Point Partner

              Comment


              • #8
                Re: Odd Web Site Problems

                Windows 7, 64bit, installs with both the 64 & 32bit versions of IE. Have a look in the Menu to find the Internet Explorer x86 version and try that. I had that many issues with the 64bit version on many of the sites I frequent that I just totally stopped using it.
                1 1 was a racehorse.
                2 2 was 1 2.
                1 1 1 1 race 1 day,
                2 2 1 1 2

                Comment


                • #9
                  Re: Odd Web Site Problems

                  And what if you run IE as administrator (right click, run as administrator)?
                  Marcel
                  Technical Consultant
                  Netherlands
                  http://www.phetios.com
                  http://blog.nessus.nl

                  MCITP(EA, SA), MCSA/E 2003:Security, CCNA, SNAF, DCUCI, CCSA/E/E+ (R60), VCP4/5, NCDA, NCIE - SAN, NCIE - BR, EMCPE
                  "No matter how secure, there is always the human factor."

                  "Enjoy life today, tomorrow may never come."
                  "If you're going through hell, keep going. ~Winston Churchill"

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                  • #10
                    Re: Odd Web Site Problems

                    I don't practice what I preach; I run my machine logged on as an Administrator. However I can see no reason why you would need to run it in Admin mode as it shouldn't make a difference when running as a User.
                    1 1 was a racehorse.
                    2 2 was 1 2.
                    1 1 1 1 race 1 day,
                    2 2 1 1 2

                    Comment


                    • #11
                      Re: Odd Web Site Problems

                      Okay this is to date information:

                      Windows 7 Home Premium (64bit)
                      Running MSIE 8 (32bit)

                      Have tried the following to resolve the issue:

                      Added sites to the Trusted Site list
                      Added sites to the Pop Up Blocker Allowed list
                      Disabled Pop Up Blocker
                      Reset MSIE 8 Advanced settings to default
                      Set MSIE 8 to view all sites in Compatibility Mode
                      Set MSIE 8 Encoding to Auto Select
                      Installed latest version of Firefox
                      Updated Java to latest version

                      None of the above steps have resolved the issue; thus, the employee is now required to access the Foremost site via the XPP box (no exceptions). After speaking with the specified company's technical support, I will no longer work on this issue.

                      Microsoft needs to fix this after trying to change the world again... Just like in VISTA...

                      Anyway, I thank everyone that has attempted to help me resolve this issue!!!
                      ********************************8

                      Hook me up with a reputation point if you would be so kind!
                      Last edited by Spawn; 12th August 2010, 02:24. Reason: Added promo
                      Dell Registered Partner
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                      Check Point Partner

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