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  • unable to open any antivirus or microsoft website

    unable to open any antivirus or microsoft website . while i am useing Win xp sp2 & McAfee antivirus 8.7i Enterprise. How to solve it. Plz. help me
    Last edited by sudiptaguha; 12th April 2012, 10:52.

  • #2
    Re: unable to open any antivirus or microsoft website

    It could be a symptom of a virus -- I suggest you (on another PC) download a standalone AV scanner such as McAfee Stinger and run that from a bootable CD or floppy, then report back
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: unable to open any antivirus or microsoft website

      I have also encountered this issue before
      It is def a virus thats causing it

      I had to reload my laptop in order to fix the issue, but try the other suggestions first

      cheers

      Comment


      • #4
        Re: unable to open any antivirus or microsoft website

        General process before attempting windows reinstall:

        Download MalWareBytes and burn to CD (on clean PC)
        Ditto McAfee Stinger
        Ditto any other products recommended here

        Boot infected PC into safe mode (F8 at start)
        Install / run both above

        Report back
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment


        • #5
          Re: unable to open any antivirus or microsoft website

          Originally posted by Ossian View Post
          General process before attempting windows reinstall:

          Download MalWareBytes and burn to CD (on clean PC)
          Ditto McAfee Stinger
          Ditto any other products recommended here

          Boot infected PC into safe mode (F8 at start)
          Install / run both above

          Report back
          If it is a persistent version then even in Safe Mode you may not be able to install MalwareBytes or any A/V. A bootable USB or CD with Stinger and/or another anti virus installed on it may be an option to clean the HDD. You could also remove the HDD and connect it to another machine and run A/V on the infected HDD from it.

          If you can find out what is causing this problem (name of virus) then you will probably find steps online on how to manually clean your machine.
          11 was a racehorse.
          22 was 12
          1111 race 1 day
          22112


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