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  • Problem printing from Outlook

    A client has a Sharp MXM550U printer. One particular user, and only when on one PC, has problems printing to this printer.

    when trying to print in HTML, it crashes outlook completely, and if printing in plaintext, it just reports printer not ready.

    Print drivers have been completely removed and reloaded, profile has been deleted and recreated, vendor has investigated and found no problem... so now it sits with me.

    any ideas ?
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  • #2
    Re: Problem printing from Outlook

    I had a similar situationwith outlook printing that was related to an update. I'll try to find the KB#

    Have you deleted the outlook.prn file and let it be recreated?

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    • #3
      Re: Problem printing from Outlook

      I beleive that's been done, but I'll have to check, and will try

      thanks man
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      • #4
        Re: Problem printing from Outlook

        I was thinking of KB972363 BTW.

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        • #5
          Re: Problem printing from Outlook

          Was it related to update issue?

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          • #6
            Re: Problem printing from Outlook

            no it wasn't - something to do with bi-direectional printing eventually, iirc
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