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  • Boot problem with XP

    I am having issues with an HP laptop running XP pro SP3. It will no longer boot unless it is in safe mode and only about half the time in sage mode. When it was booting up before safe mode it would load and the mouse would freeze and would require a hard shutdown it would not stay up more than 5 minutes before it locked up, everything has been running fine, no software has been installed in months. I have restored back to several different restore points with no success. I am thinking something has gone bad or going bad on the MB, the drive checked out okay, is there anything else I should try before reinstalling everything, I'm thinking that might not work and would be a lot of trouble so I am looking for some advice

    Thanks

  • #2
    Re: Boot problem with XP

    If they're easy to get to, try reseating the CPU and memory. Check the connection on the hard drive as well. If you can get to it, check that the CPU fan is functioning properly. If there have been no software changes and system restore hasn't solved it then it sounds like it's probably a hardware issue.

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    • #3
      Re: Boot problem with XP

      Just to make sure you read what I did Joe, this is a laptop Tigershark has.

      Tigershark, are you comfortable pulling apart a laptop and then trying to put it back together again without having any spare parts left over? If you are then feel free to follow Joe's suggestions but be very very careful.

      The HDD connection is most likely hidden away so the best you can do is remove HDD and then replace it. You will most likely find to do that you will have to find and remove a retaining screw first.

      RAM can be fairly easily removed and reseated again. Getting to the CPU is another story. Personally if it appeared that it was the problem I would be off to my local laptop repair specialist. The CPUs on some laptops have a lot of plumbing around them to try and dissipate the heat.

      Another option is to post back with the laptop model and see what others have to suggest.
      1 1 was a racehorse.
      2 2 was 1 2.
      1 1 1 1 race 1 day,
      2 2 1 1 2

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      • #4
        Re: Boot problem with XP

        This is a compaq nx7400 laptop, it has already had 2 Motherboards replaced while under warranty. It has not been the best laptop I have ever owned. I have built several PCs and taken apart a lot of laptops but I think I will pass on taking the CPU apart and contact HP and see what they can do. thanks

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        • #5
          Re: Boot problem with XP

          Originally posted by tigershark View Post
          This is a compaq nx7400 laptop, it has already had 2 Motherboards replaced while under warranty. It has not been the best laptop I have ever owned. I have built several PCs and taken apart a lot of laptops but I think I will pass on taking the CPU apart and contact HP and see what they can do. thanks
          Is it still under warranty? Even if it isn't, you can pursue a claim as the laptop doesn't sound fit for purpose to me. 2 new MBs, that's a lot.

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          • #6
            Re: Boot problem with XP

            HP would not look at it even though it is under warranty they said it is clearly a problem with XP so another round of formatting to try again

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            • #7
              Re: Boot problem with XP

              Does HP have any diagnostics for the system that you can run???

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              • #8
                Re: Boot problem with XP

                not on my laptop, i think it came with some but after the 3rd hard drive they just gave me a OEM CD of XP pro and that is all that is loaded.

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                • #9
                  Re: Boot problem with XP

                  You may also try booting without the battery inserted. I experienced a very similar problem recently with an Acer laptop, boot it with the battery and the mouse and keyboard would freeze, even using external devices, but it would run like a champ without the battery, (running from AC power only). There is an MS device listed in device manager, that ended up being the culprit, after it was disabled, the laptop worked fine. I think it was the MS ACPI-Compliant Control Method Battery device.

                  Either way it may be worth a shot.

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