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  • Local Print Spooler terminates

    One of our directors installed IE8 to try and get round some connections issues he's having.

    Since he installed IE8 the print spooler terminates. Another IT tech has tried to restart the service but it always terminates.

    I've looked at various MS docs and checked the dll files (most are newer on the system) and the only one that is older is for Server 2003.

    The spooler on the server is fine.

    Anyone got any ideas how to get round this?

    I'm off this afternoon but will be in tomorrow.


    Thanks

    Robert

  • #2
    Re: Local Print Spooler terminates

    Remove admin access for directors

    Where is the problem -- client or server?
    What are the OSes involved?
    What printers do you have?
    Is it direct connections to the printers or shares on a server?

    ???????
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

    Comment


    • #3
      Re: Local Print Spooler terminates

      Thanks Ossian,

      Nobody has admin rights to the PCs but some people do know the default local admin password. I tried to change that but was told to put it back. Hopefully only a few people know the domain admin password.

      The problem is only on the one laptop. The director has logged on to another machine and everything is ok on that PC.

      OS is XP Pro with SP3 and all updates installed.

      There are no printers installed when he looks at Printers and Faxes. Neither local installed CurePDF or XPS nor network Printers.

      Thanks

      Robert

      Comment


      • #4
        Re: Local Print Spooler terminates

        Originally posted by boab1965 View Post
        There are no printers installed when he looks at Printers and Faxes. Neither local installed CurePDF or XPS nor network Printers.
        The installed printers are not listed because the "print spooler" service is down.


        Do you receive an error pop-ups at startup or when you try to start the service manually?
        Any recorded error events in the System event log on the client?

        You can try
        - un-installing IE8 first via "add/remove programs" see if that solves the problem. Also use System Restore to return to an previous state.
        or,
        - run Spooler Cleaner as an administrator ON THE CLIENT - then after a reboot, reinstall all the printers again.
        http://www.microsoft.com/downloads/d...displaylang=en
        (use a tool like 7-zip to expand just cleanspl.exe from the msi file)


        \Rems

        This posting is provided "AS IS" with no warranties, and confers no rights.

        __________________

        ** Remember to give credit where credit's due **
        and leave Reputation Points for meaningful posts

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        • #5
          Re: Local Print Spooler terminates

          Thanks Rems.

          Only spooler errors are 7031 and 7034.

          The user didn't report any and the other IT tech didn't mention it.

          I'll run the Spool Cleaner tonight and see if that helps.

          Thanks again

          Robert

          Comment


          • #6
            Re: Local Print Spooler terminates

            Thanks Rems.

            Ran the Spooler Cleaner and initially left the Adobe and USB print monitors. That didn't work. Ran SFC still no change then ran Spooler Cleaner again deleting everthing and it's back up and running.

            Only problem is Adobe but I'll repair/re-install that later today.

            Thanks again

            Robert

            Comment


            • #7
              Re: Local Print Spooler terminates

              Glad to hear the spooler service problem is solved.

              Currently existing Print monitors are listed in this registry key:
              HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors


              \Rems

              This posting is provided "AS IS" with no warranties, and confers no rights.

              __________________

              ** Remember to give credit where credit's due **
              and leave Reputation Points for meaningful posts

              Comment

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