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Can't login to XP after installing NAV

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  • Can't login to XP after installing NAV

    Windows XP professional on a notebook.
    Installed NAV and could no longer login.
    Enter as user or guest no difference.
    When I enter my password it goes through the motions of loading all the settings but it brings me right back to the login screen.
    I do not have the recovery console installed.
    I know that if I can get to a command prompt I should be able to run the following:

    %systemroot%\system32\restore\rstrui.exe

    This will allow me to return to a previous state prior to NAV install.

    Problem is that I do not know how to get to a command prompt to do this.

    Any ideas?
    garyi

  • #2
    Boot from the WinXP install cd to get to the recovery console.
    Andrew

    ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

    Comment


    • #3
      Log into safe mode with command prompt

      Comment


      • #4
        XP issues - Safe Mode with command prompt

        Tried this but had same issue.
        When doing this, it takes me to the same screen for log in but now has the admin account. When entering password for admin, same result, system tries to load all setting and kicks back out to login screen.
        It also hangs.
        Going to try to boot from Install CD and execute rollback feature.
        garyi

        Comment


        • #5
          Hi,

          Recovery console is the solution to ur problem. Also try to install the recovery console options in all the windows m/c for better administration. When we provide any new windows m/c to the users in our network we always install recovery console tool.

          To install

          winnt32 /cmdcons

          Cheers,
          skm_mail MCSE, SCSA, CCNP
          Systems Administrator
          INDIA

          Comment


          • #6
            Recovery Console Not working properly

            Weird situation....

            I ran the XP Install CD and was taken to a command prompt.
            I tried typing the %systemroot ........string and got the message...

            system can not find file or directory specified.

            Weird thing is that my normal DOS commands (cd.., etc...) do not work properly.

            Tried this command from command prompt on 2 dif systems and it worked. Searched for rstrui.exe util in both computers and one was located in the c:\I386 subdir and the other in the c:\winnt subdir.

            not sure what is going on but bottom line....I get what appears to be a command prompt but not able to locate or run restrui util

            Any help ......????
            garyi

            Comment


            • #7
              Environment variable such as %systemroot% can't be used in the recovery console.

              %systemroot% = x:\windows or x:\winnt

              The recovery console starts you from this location typcially c:\windows or c:\winnt. So knowing this you can get to the final location of the file using dos commands.

              %systemroot%\system32\restore\rstrui.exe

              to get to this location you'd type something similar to the following:

              cd system32 <press enter>
              cd restore <press enter>
              rstrui.exe <press enter>
              Andrew

              ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

              Comment


              • #8
                Recovery Console

                I can get to c:\ and I can get to c:\windows

                When I type in either of the commands that you mention...

                %systemroot% = x:\windows

                or

                %systemroot% = x:\winnt

                I get message...does not recognize command.

                still no solution....am I missing something?

                Thanks.

                Gary
                garyi

                Comment


                • #9
                  Recovery Console

                  Let me be more clear..... I did this and got to the restore subdir under

                  c:\windows\system32\restore
                  I can see the rstrui file from this sub dir

                  I can not execute the command....when I type in rstrui.exe and press enter I get the error "does not recog the command....
                  Any idea why I can't execute the command from the proper subdir?

                  Thanks again.

                  Gary
                  garyi

                  Comment


                  • #10
                    I see...

                    It may not run in this environment.
                    Have you tried running a repair?
                    Andrew

                    ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

                    Comment


                    • #11
                      Recovery Console

                      I do not know how to run a repair. I am not sure why it won't run from here. I can see the file....I am at the subdir....makes no sense to me. Besides, thats what this util is all about I thought....

                      Anyway, prefer to use this util than repair (even though I do not know what this is or how to do it). The NAV install must have done some bad stuff and I want it totally removed and settings restored to pre-NAV install time if possible.

                      Anyone else help me here?

                      Thank you.

                      Gary
                      garyi

                      Comment


                      • #12
                        The recovery console is not a "true" command prompt, so I'm not suprised it doesn't run. It was however worth trying.

                        To repair, instead of pressing R to enter the recovery console press Enter. On one of the following screens you will again see the option to repair - press R and it will begin.
                        Andrew

                        ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

                        Comment


                        • #13
                          Just out of curiosity, what version of NAV did you install?
                          1 1 was a racehorse.
                          2 2 was 1 2.
                          1 1 1 1 race 1 day,
                          2 2 1 1 2

                          Comment


                          • #14
                            Recovery Console

                            Most recent suite.
                            garyi

                            Comment


                            • #15
                              Recovery Console

                              Andrew,
                              Thank you for helping me. I followed your instructions and I successfully repaired XP. I uninstalled NAV and I installed the Recovery Console for future issues (hope not).
                              This is an excellent forum, it saved my butt and I appreciate all of you who took the time to help me.
                              Gary
                              garyi

                              Comment

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