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Windows XP <OK> Grey Out

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  • Windows XP <OK> Grey Out

    Hi everyone this is a weird one...

    I just installed Windows XP Pro SP1 with all fixes (SP2 will wait!).

    On it I installed SimplyAccounting Pro 2004, when we use it we have a problem in only one section &lt;Reports>, the &lt;OK> to process a report is grey out.

    We have called AccPac about it and they mention to be a problem is with XP Pro, one additional patch need to be applied from Microsoft. They mention me to download it from Microsoft web site, they provide me the url.
    Their support is very poor this patch need a password for extraction !!!

    Do your ever heard of this patch?

    incident number: SRX031117604888
    KB Article Number: 831296



  • #2
    There doesn't appear to be a KB article by that number - KB831296.

    The fact that the file was compressed and password protected is typical when sending a patch for an incident [not publicly available].

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    • #3
      Call Microsoft PSS. They should send you the instructions for downloading the hotfix and will give you the password for extraction.
      Guy Teverovsky
      "Smith & Wesson - the original point and click interface"