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Hp 4050 printer probs with settings

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  • Hp 4050 printer probs with settings

    Hi everyone,

    I have two people working with this printer which is installed on our printserver.

    Now the problem is this. When person A changes it to tray 3 for printing from instance it prints on a different tray let's say 2.

    So when she selects her intray it doesn't actually select the right tray even though you can see that she actually selected tray 3.

    When I check on teh server I can see that a completely other tray is selected. When I select the input trays here on teh print server and do a print. The correct inputtray is selected.

    The other person suffers the same problem from a different pc.

    What could be the issue??

  • #2
    Re: Hp 4050 printer probs with settings

    Is your user printing from Word, by any chance?
    There's a known issue with Word, that its settings in Page Setup have precedence over the driver's settings. If this is the case, I would suggest changing the tray in Page Setup menu in Word itself.
    As a matter of fact, if you are printing from an application that has a Page Setup option, you should check the settings there as well.
    Let us know. Good luck.

    Sorin Solomon

    In order to succeed, your desire for success should be greater than your fear of failure.